Emily Esquivel
Riverside,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Looking to further my career in the medical field after graduation in the Cardiovascular Sonography department.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Load Planner
Sunset Pacific Transportation
Chino, CA
09.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed efficient loading plans for freight shipments to optimize space and maximize cost savings.
- Created bills of lading for outbound shipments, ensuring accuracy and timely delivery.
- Coordinated with customers, vendors, and internal departments to ensure that all orders were shipped in a timely manner.
- Recognized by management for providing exceptional customer service.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Warehouse Associate
Amazon
Eastvale, CA
10.2019 - 09.2020
- Maintained accurate inventory records through manual and computerized systems.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Communicated effectively with team members on matters related to work assignments.
Education
Associate of Science - Cardiovascular Sonography
Smith Chason
Ontario, CA12-2025
Skills
- Proficient Phone Communication
- Complaint resolution
- Appointment Coordination
- Information Security
- Report Generation
- Timely Appointment Organization
- Friendly, Positive Attitude
- Microsoft Office
References
References available upon request.
Timeline
Customer Service Representative/Load Planner
Sunset Pacific Transportation
09.2020 - Current
Warehouse Associate
Amazon
10.2019 - 09.2020
Associate of Science - Cardiovascular Sonography
Smith Chason
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