Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
years of professional experience
Work History
FED EX GROUND
Oshkosh, WI
DELIVERY DRIVER
11.2022 - 07.2023
Job overview
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Handled merchandise in accordance with product handling standards.
Navigated routes with relevant map programs and GPS systems.
Transported and safely delivered items to prevent damage or loss.
Checked truck to determine nature of load and presence of hazardous materials.
Inspected vehicles' condition, supplies and equipment before and after trips
Provided constructive feedback and positive reinforcement to keep trainees motivated.
ADVOCATE AURORA HEALTH
Oshkosh, WI
PUBLIC SAFETY OFFICER
08.2022 - 11.2022
Job overview
Enforced traffic and parking regulations.
Responded to complex public safety situations and supported restoration of order and safety.
Drafted investigation and incident reports and submitted to appropriate personnel.
Informed staff of changes in laws and regulations to verify proper enforcement.
Monitored and investigated suspicions persons and situations and unusual activities.
WISCONSIN DEPARTMENT OF CORRECTIONS
Waupun, WI
CORRECTIONAL SERGEANT
07.2020 - 08.2022
Job overview
Briefed superiors of incidents and misconduct and recommended disciplinary actions.
Conducted daily briefings to pass on pertinent info to oncoming shifts.
Diffused disruptive behavior by verbal interventions.
Communicated information regarding security, safety and operations through chain of command.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Implemented defensive tactics and physical restraints to maintain safety and security of personnel.
Supervised visitation and checked visitors for proper identification and contraband.
Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
Issued security badges and passes to guests and visitors.
Coordinated shakedowns to locate and remove unauthorized items.
Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
Conducted scheduled headcounts to verify presence of prisoners.
Conducted fire, safety and sanitation inspections.
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
Inspected locks, window bars, doors and security systems to support escape prevention.
Implemented defensive tactics and physical restraints to maintain safety and security facility.
Supervised and made cell assignments.
Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
WISCONSIN DEPARTMENT OF CORRECTIONS
Waupun, WI
CORRECTIONAL OFFICER
02.2016 - 07.2020
Job overview
Inspected cells and conducted random searches of common areas.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Applied non-violent response tools and physical restraint during problematic situations.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
SUBWAY LLC
Kewaskum, WI
CO-MANAGER
01.2013 - 02.2016
Job overview
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Operated cash register or POS system to receive payment by cash and credit card.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Kewaskum High School
Kewaskum, WI
High School Diploma
06.2014
University Overview
Girls Golf, 2010 to 2014
Trapshooting, 2010 to 2014
4-H Member throughout middle school and high school
Additional coursework in woodworking and agriculture.
UW Washington County
West Bend, WI
Some College (No Degree)
09.2015 - 11.2015
Skills
Lifts up to 80 Pounds
Exceptional Written and Verbal Communication Skills
Dependable and Reliable
Courteous and Polite Demeanor
Emergency Management
Conflict De-Escalation
CCTV Surveillance
High Level of Integrity
Electronic Control Device/Aerosol Device Training
First Aid and CPR
Report Writing
Works Well Under Pressure
Computer Skills
Safe Food Handling
Supply Inventory Management
Attention to Detail
Maintenance and Repairs
Team Player
Hand and Power Tool Operation
Recordkeeping
Basic Understanding of Plumbing, Painting, Electrical, Drywall