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Emily Evans
Client Success Manager
Griffin,GA
Summary
Focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Profit-minded, polished and professional in all interactions. Resourceful in approaching each situations with a critical eye and devising innovative strategies for maximizing results.
Overview
3
3
years of professional experience
Work History
Client Success Manager
Liberty Technology
Griffin, United States
10.2020 - Current
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Analyzed client data reports to ascertain renewal risk while assessing account trends.
- Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
Service Coordinator
Liberty Technology
Griffin, GA
01.2020 - 10.2020
- Designed individualized service plans that took into account clients' goals and preferences.
- Upheld client satisfaction by designing accurate and detailed timelines for IT services and alerting clients of changes.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Dispatched service tickets to technicians.
- Assessed workloads of technicians and shuffled around tickets to ensure that each customer was taken care of .
- Escalated issues to the service team from clients when calling into the business about problem that they're having with technology
Administrative Assistant
Liberty Technology
Griffin , GA
09.2019 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and data.
- Offered office-wide support to optimize usage.
- Coached new employees on administrative procedures, company policies, performance standards, and taking client phone calls.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Afternoon Daycare Teacher
Stepping Stones
Griffin, GA
08.2019 - 05.2020
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted sensory development by providing access to different textures.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Education
High School Diploma -
Spalding High School
Griffin, GA05.2019
Skills
- Sales Program Coordination
- Decision Making
- Customer Complaint Resolution
- Detail-Oriented
- Salesforce Software
- Relationship Building
- Networking Events
- Customer Service
Enjoys singing, working out, hanging with friends, and baking
I find that singing brings me the most joy! I have sang since I was a little girl and it has always been a creative outlet for me. In my free time I also thoroughly enjoy working out, hiking, and playing tennis. Being active keeps my head in a positive state and challenges me! Hanging with my friends brings so much happiness into my life. I personally am a "people person", so I will always thrive in healthy friendships. When it comes to baking, it is become a weekend hobby that challenges me and gives me delicious food to snack on! I like to recreate sweet treats into healthier alternatives. It can be tough but the reward is quite tasteful!
Timeline
Client Success Manager
Liberty Technology
10.2020 - Current
Service Coordinator
Liberty Technology
01.2020 - 10.2020
Administrative Assistant
Liberty Technology
09.2019 - 01.2020
Afternoon Daycare Teacher
Stepping Stones
08.2019 - 05.2020
High School Diploma -
Spalding High School
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