EMILY METCALF
Menards
TERREHAUTE,IN
8
years of professional experience
Detail-oriented individual with expertise in customer service and team leadership. Proven ability to resolve conflicts and optimize workflows, ensuring smooth operations and high levels of customer satisfaction. Eager to learn and skilled at organizing documents.
Work History
Team Member/2nd Assistant Manager
3 Years 2 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, processed transactions, and ensured accurate cash handling.
- Maintained organized store displays to promote merchandise visibility and accessibility.
- Collaborated with team members to restock shelves and manage inventory efficiently.
- Ensured compliance with safety protocols while performing daily operational tasks.
- Trained new team members on customer service standards and operational procedures.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Defined clear targets and objectives and communicated to other team members.
Shift Leader
3 Years 6 Months- Trained and mentored staff on operational standards and procedures.
- Managed scheduling to enhance workforce efficiency during peak hours.
- Supervised team operations to ensure efficient service and product quality.
- Resolved customer complaints swiftly to uphold brand reputation and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Team Member
11 Months- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Collaborated with team to ensure efficient food preparation and timely order fulfillment.
- Assisted in training new team members on operational procedures and quality standards.
- Addressed and resolved customer complaints in a polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Server/Host
4 Months- Delivered exceptional customer service by efficiently managing guest seating and wait times.
- Facilitated smooth dining experiences through effective communication with kitchen staff regarding order accuracy.
- Improved table turnover rates by optimizing workflow between front-of-house and back-of-house operations.
- Trained new staff on menu knowledge, service standards, and operational procedures to enhance team performance.
- Resolved guest complaints promptly, ensuring satisfaction and fostering repeat business through positive interactions.
- Monitored dining area cleanliness and adherence to health regulations, contributing to a safe environment for guests and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma
Skills
Customer service
Complaint resolution
Problem-solving
Conflict resolution
Task prioritization
Operational compliance
Facility maintenance
Availability management
Data entry
Workflow optimization
Computer skills
Money handling
Following instructions
Workplace safety
Cleaning
Conflict resolution
Multitasking Abilities
Goal setting and achievement
Continuous development
Creativity and innovation
Clear communication
Inventory management
Self motivation
Workflow optimization
Multitasking
Record keeping
Self motivation
Timeline
Team Member/2nd Assistant Manager
Menards
07.2023 - CurrentRead More
Shift Leader
Dunkin' Donuts
01.2020 - 07.2023Read More
Team Member
McDonald's
02.2019 - 01.2020Read More
Server/Host
IHOP
10.2018 - 02.2019Read More
North Vigo High School
High School Diploma
Read More