Emily Ewart
Columbus,OH
Summary
Results-driven Operations and Hospitality Leader with over 10 years of progressive leadership experience driving operational excellence, employee engagement, workforce planning, and performance management across logistics, hospitality, financial services, and other high-volume customer-focused environments. Proven track record of leading diverse teams, developing future leaders, managing employee relations, and implementing strategic initiatives that improve operational efficiency, customer satisfaction, and overall business performance.
Recognized for building high-performing teams through coaching, mentorship, accountability, and a people-first leadership approach. Skilled in workforce planning, talent development, conflict resolution, process improvement, compliance, and cross-functional collaboration. Adept at leveraging data, KPIs, and operational insights to drive decision-making, solve complex business challenges, and deliver measurable results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Operations Manager
Carvana
03.2025 - Current
- Lead daily operations and workforce management for cross-functional teams in a high-volume logistics environment.
- Direct performance management initiatives including coaching, corrective actions, development planning, and succession planning.
- Partner with Human Resources and senior leadership to address employee relations matters, investigations, attendance concerns, performance issues, and policy compliance.
- Conduct structured one-on-one meetings, performance reviews, and leadership development discussions to improve engagement and accountability.
- Manage staffing, labor planning, scheduling, and operational execution to support business needs and productivity goals.
- Analyze operational metrics and key performance indicators to identify trends, improve efficiency, and drive business results.
Banker
JPMorgan Chase
11.2024 - 03.2025
- Built and maintained customer relationships through consultative conversations and financial needs assessments.
- Maintained strict compliance with banking regulations, internal controls, and operational procedures.
- Supported account management, onboarding, documentation review, and risk mitigation initiatives.
Senior Manager
P.F. Chang's
08.2018 - 11.2024
- Managed day-to-day operations for a high-volume restaurant environment.
- Led recruitment, hiring, onboarding, training, coaching, and performance management for large teams.
- Managed employee relations matters including conflict resolution, attendance management, policy enforcement, and performance improvement plans.
- Analyzed labor, productivity, and operational metrics to improve profitability and operational performance.
- Oversaw staffing models, scheduling strategies, and workforce planning initiatives.
Education
Bachelor's Degree - Psychology
University of New Orleans
Skills
- Achieved streamlined project management through effective use of Workday software
- Delivered actionable insights through data visualizations created in Tableau
- Improved project tracking efficiency by utilizing Jira for task management
- Enhanced team collaboration via Slack, resulting in faster project turnaround
- Produced high-quality documents and presentations using Microsoft Office Suite
- Boosted team productivity through effective use of Google Workspace tools
- Tracked project milestones with Motive software to maintain project timelines
- Facilitated seamless communication with clients using Zoom Phone services
- Optimized employee data management through effective HRIS system utilization
CORE COMPETENCIES
- Operations Management
- People Leadership
- Employee Relations
- Performance Management
- Workforce Planning
- Talent Development
- KPI & Metric Accountability
- Process Improvement
- Staffing & Scheduling
- Compliance & Policy Administration
- Change Management
- Cross-Functional Leadership
- Coaching & Mentoring
- Conflict Resolution
- Labor Planning
- Continuous Improvement
Timeline
Operations Manager
Carvana
03.2025 - Current
Banker
JPMorgan Chase
11.2024 - 03.2025
Senior Manager
P.F. Chang's
08.2018 - 11.2024
Bachelor's Degree - Psychology
University of New Orleans