Collaborated with underwriters, lenders, and title companies to ensure a seamless experience for borrowers during the loan process.
Contributed to the development of internal guidelines and procedures by providing feedback and suggestions based on practical experience within the role.
Ensured compliance with federal and state regulations by staying up-to-date on industry guidelines and applying them consistently throughout the document processing workflow.
Stayed abreast of current market trends affecting borrowing needs, adjusting processes accordingly to meet evolving customer expectations effectively.
Data Entry
Principal
Urbandale, IA
05.2023 - 12.2023
Handled sensitive information, Worked with Pension checks, found the correct contract and provided the correction information needed to deposit into the account, responsible for inputting checks into the system, check balancing, handled incoming and outgoing mail, worked with Annuity, IDPC, Bank and Security check departments closely
Data Entry
Wells Fargo
West Des Moines, IA
11.2021 - 04.2022
Handled sensitive information including but not limited to W-2 and paystubs inputting the information into the Wells Fargo system for those applying for a home or car loan
Part-timer to Assistant Manager
Gamestop
Des Moines, IA
09.2020 - 05.2021
Cashier, Stocker, Register money count, Safe Deposits, Bank Deposit Sales, Running a store Solo, Provided Training, Communication with customers and employees, Creating Schedules, Cleaning, Creating a welcoming environment for customers and coworkers, Incoming and outgoing stock
Part-timer to Assistant Manager
Gordmans
Des Moines, IA
12.2017 - 07.2019
Cashier, Stocker, Register money count, Safe Deposits, Sales, Department manager (home decor & stockroom), Provided Training, Communication with customers and employees, Cleaning, Creating a welcoming environment for customers and coworkers