BRITTNEY FARRIS
EULESS
Summary
Talented accounts specialist with over 10 years of experience in financial services, collections, and customer care management across diverse industries. Demonstrates strong analytical and problem-solving skills, with proven success in improving workflow efficiencies and maintaining high standards in customer service. Skilled in negotiation, Salesforce, and loan officer responsibilities, ready to drive future financial innovations.
Overview
12
12
years of professional experience
Work History
Loan Document Processor
Wells Fargo
Irving
02.2025 - 01.2026
- Processed loan documentation efficiently, ensuring accuracy and compliance with regulatory guidelines to facilitate timely approvals.
- Reviewed and verified borrower information, maintaining documentation integrity and minimizing potential risks in loan processing.
- Collaborated with cross-functional teams to streamline workflows, enhancing productivity and decreasing turnaround times for loan applications.
Loan Officer
Newrez
Coppell
04.2024 - 11.2024
- Ensure loan document accuracy for approval, enhancing compliance and reducing errors.
- Respond to customer inquiries, improving satisfaction and retention.
- Process borrower payments, adhering to policies and ensuring timely transactions.
- Offer support from application to closing, ensuring a seamless customer experience.
- Review financial information of applicants, assessing creditworthiness.
- Investigate account discrepancies, resolving issues efficiently.
- Stay updated on laws and regulations, ensuring compliance in lending operations.
Collections Representative
Daimler Truck
Fort Worth
03.2023 - 04.2024
- Deliver exceptional customer service daily, resolving account inquiries efficiently.
- Verify account access with precision, ensuring data integrity and security.
- Assist customers with auto account queries, providing clear and accurate information.
- Manage confidential information, including tax and legal documents, with high trust.
- Execute data entry tasks with over 99% accuracy in a fast-paced environment.
- Handled inbound/outbound calls, ensuring compliance with consumer protection laws.
- Negotiated payment plans, enhancing customer financial management.
- Delivered professional customer service via phone and email, resolving inquiries.
- Educated customers on late payment consequences, improving timely payments.
- Maintained regular follow-ups on repayment plans, ensuring adherence.
Customer Service/Early Stage Collection
Wells Fargo
Irving
03.2020 - 03.2023
Security Officer Supervisor
Global Source Solutions Security
Arlington
12.2015 - 05.2017
- Supervised a team of 10 guards, ensuring compliance and high performance.
- Reported daily to account managers, addressing issues and complaints promptly.
- Scheduled weekly shifts for 10 guards, optimizing workforce efficiency.
- Developed operational policies, improving workflow accuracy and efficiency.
- Conducted safety training, ensuring adherence to workplace regulations.
- Led 10-guard team, ensuring compliance at auctions.
- Implemented new customer service strategies and managed staff performance, improving operational efficiency.
- Orchestrated weekly team meetings, aligning efforts on upcoming tasks.
- Mentored and coached staff, cultivating a high-performing security team.
Data Entry Clerk/Customer Service Representative
McKesson
Irving
02.2014 - 08.2015
- Managed patient record data entry, ensuring accuracy and compliance with healthcare standards.
- Entered financial data into accounting software, maintaining precise records for audits.
- Utilized various software programs for data entry, improving efficiency and accuracy.
- Conducted quality assurance checks, identifying and correcting data entry errors.
- Verified data accuracy in company databases, enhancing overall data integrity.
Education
ASSOCIATE OF ARTS - MUSIC EDUCATION
Mountain View College
Dallas, TXHIGH SCHOOL DIPLOMA -
Grand Prairie High School
Grand Prairie, TXSkills
- Escrow
- Teaching
- Research
- Typing
- Customer service
- Microsoft Word
- Organizational skills
- Cold calling
- Medical records
- Salesforce
- Cash register
- Supervising experience
- Negotiation
- Leadership
- Security
- Computer skills
- PeopleSoft
- Microsoft Access
- Time management
- Microsoft Outlook
- Oracle
- 10 key typing
- Loan Officer Experience
Timeline
Loan Document Processor
Wells Fargo
02.2025 - 01.2026
Loan Officer
Newrez
04.2024 - 11.2024
Collections Representative
Daimler Truck
03.2023 - 04.2024
Customer Service/Early Stage Collection
Wells Fargo
03.2020 - 03.2023
Security Officer Supervisor
Global Source Solutions Security
12.2015 - 05.2017
Data Entry Clerk/Customer Service Representative
McKesson
02.2014 - 08.2015
ASSOCIATE OF ARTS - MUSIC EDUCATION
Mountain View College
HIGH SCHOOL DIPLOMA -
Grand Prairie High School