EMILY FERNANDEZ
Miami,FL
Summary
I bring a diverse skill set, spanning customer service, administrative support, and equine care. At Dick's Sporting Goods and Old Navy, I excelled in sales, loyalty program promotion, and inventory management. My tenure at Winston Park Association sharpened my administrative skills, managing homeowner data and correspondence. As an adept Coordinator at The Squeeze Lady, I provided top-notch client support and managed scheduling efficiently. Additionally, my experience at Hacienda de Guadalupe showcased my dedication to animal care and customer service. I'm proficient in Microsoft Office and Adobe Photoshop, and known for my dependability and reliability in any role.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Banking Associate
TD Bank
12.2022 - Current
- Optimized time management skills by prioritizing tasks based on urgency levels while meeting strict deadlines and maintaining attention to detail.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Evaluated client financial positions and identified most appropriate banking products.
- Trained new hires on customer service policies and procedures.
- Strengthened teamwork among colleagues by collaborating on projects, sharing knowledge, and supporting fellow associates in their tasks.
- Implemented effective cash handling policies that minimized discrepancies between recorded transactions and actual balances held at the end of each business day.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
SALES ASSOCIATE
DICKS SPORTING GOODS
10.2021 - 10.2022
- Provide customers with a high quality sales transactions
- Promote company programs including warranty sales, scorecard (loyalty program), and private-label credit cards
- Lead team in consumer credit card applications
- Uphold company standards for merchandise presentation of best apparel and equipment brand
- Maintaining and organizing warehouse inventory
- Proficient in point of sale system that includes sales, returns, warranties and credits.
SALES ASSOCIATE
OLD NAVY
05.2021 - 09.2021
- Provide seamless shopping and positive brand experience for customers throughout their buying process
- Responsible for maintaining the store floor standards by ensuring merchandise is organized and fully stocked for an optimal customer experience
- Support back of house processes and inventory systems
- Point of sale cashier that includes processing returns, refunds, and special-order requests
- Provide courteous and responsive support to resolve customer concerns and complaints
- Achieved top producer in credit card applications within first four months of hire date and continually thereafter.
COORDINATOR
THE SQUEEZE LADY
08.2020 - 06.2021
- Organized and responded to all inbound email inquiries and appointment requests
- Managed all patient scheduling and cancellations
- Provided timely client support and communication
- Maintained company database and performed data entry
- Processed payments and apply to open balances.
ADMINISTRATIVE ASSISTANT
WINSTON PARK ASSOCIATION
07.2019 - 05.2021
- Provided courteous and efficient support to all homeowners and visitors
- Performed daily verification and checked in of all homeowners and visitors that enter the facility
- Performed data entry and maintained homeowner's association database of new and current homeowners and renters
- Processed homeowner monthly payments
- Prepared written rental clubhouse contracts
- Responsible for all email correspondence between HOA board members, directors, and homeowners.
RANCH HAND ASSISTANT
HACIENDA DE GUADALUPE HORSE RANCH
01.2018 - Current
- Care for, groom, bath horses in preparation for riders and shows
- Training horses
- Tacking up horses
- Assist riders with their lessons
- Assist ranch owner with veterinarian routine care and injections.
COUNSELOR
HACIENDA DE GUADALUPE HORSE RANCH SUMMER CAMP
07.2017
- Organize daily activities for campers
- Prepare horses for riders
- Ensure riders' (children under the age of 12) safety by providing supervision and direction
- Prepared and served daily snacks and meals.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL 05.2018 - Current
Associate of Science - Cybersecurity
Miami Dade College
Miami, FL 05.2001 -
Skills
Proficient in Microsoft Office Programs
References
References available upon request
Timeline
Banking Associate
TD Bank
12.2022 - Current
SALES ASSOCIATE
DICKS SPORTING GOODS
10.2021 - 10.2022
SALES ASSOCIATE
OLD NAVY
05.2021 - 09.2021
COORDINATOR
THE SQUEEZE LADY
08.2020 - 06.2021
ADMINISTRATIVE ASSISTANT
WINSTON PARK ASSOCIATION
07.2019 - 05.2021
High School Diploma -
John A. Ferguson Senior High School
05.2018 - Current
RANCH HAND ASSISTANT
HACIENDA DE GUADALUPE HORSE RANCH
01.2018 - Current
COUNSELOR
HACIENDA DE GUADALUPE HORSE RANCH SUMMER CAMP
07.2017
Associate of Science - Cybersecurity
Miami Dade College
05.2001 -