Summary
Overview
Work History
Education
Skills
Awards and Honors
Timeline
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Erinda Hoxha

Largo,Fl

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through knowledgeable product recommendation and persuasive communication skills. Detail-oriented in reviewing data and identifying impactful trends. Effectively handled multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Banking Associate

TD Bank
01.2020 - Current
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Opened, closed, and updated accounts for customers.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Educated customers on features and benefits of banking products and services.

Customer Service Representative

Nordstrom Rack
03.2018 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Science - Econometrics And Quantitative Economics

University of South Florida
Tampa, FL
08.2023

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
05.2020

Skills

  • Forecasting and Analysis
  • Analytical Skills
  • Knowledge of statistical programs (RATS and R)
  • Microsoft Office Products (Word, Excel, Powerpoint and Access)
  • Self Motivated
  • Time management
  • Organizational skills
  • Effective Team work and Collaboration skills
  • Critical Thinking and Problem Solving
  • Exceptional Communication and Interpersonal Skills

Awards and Honors

Omicron Delta Epsilon - Member of International Economics Honors Society, USF

Economics Scholar Society - Member of Economics Scholar Society , USF

Outstanding Customer Service Award - Nordstrom Rack, Jacksonville

  • All-Star Employee received October 2018

Awarded Employee of the Month - Nordstrom Rack, Jacksonville

June 2018

  • Recognized for outstanding service to clients and dedication to fellow employees

Timeline

Banking Associate

TD Bank
01.2020 - Current

Customer Service Representative

Nordstrom Rack
03.2018 - 01.2020

Bachelor of Science - Econometrics And Quantitative Economics

University of South Florida

Associate of Arts -

Florida State College At Jacksonville
Erinda Hoxha