Emily Fiallos
Tallahassee,FL
Summary
Customer Service Supervisor with proven experience leading high performing teams, streamlining operations, and enhancing customer satisfaction. Skilled in developing efficient procedures, resolving issues, and supporting senior leadership with strong organizational and communication skills. Focused on delivering exceptional service, building team morale, and driving results. Known for a solution oriented mindset and a strong commitment to improving processes and elevating the customer experience.
Overview
4
4
years of professional experience
Work History
Bartender
Smittys Taphouse
07.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Customer Service Supervisor
Aero Center
08.2023 - 11.2024
- Coached employees through day-to-day work and complex problems.
- Coordinated individual duties after evaluation of each employee's skill level and knowledge.
- Hired, managed, and trained staff, established and monitored goals, conducted performance reviews.
- Led meetings for process improvements within the department that led to reduced response times for incoming inquiries.
- Created, prepared, and delivered reports to various departments.
CSR, Sales
Million Air
08.2021 - 04.2022
- Trained new hires in company processes, product knowledge, customer service and selling techniques.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Maintained customer satisfaction with forward thinking strategies, focused on addressing customer needs and resolving concerns.
- Assisted customers with setting reservations for cars, hotels, and arrivals or departures.
Education
No Degree - Aviation
Sterling Flight
Tallahassee12-2027
Timeline
Customer Service Supervisor
Aero Center
08.2023 - 11.2024
CSR, Sales
Million Air
08.2021 - 04.2022
Bartender
Smittys Taphouse
07.2021 - Current
No Degree - Aviation
Sterling Flight
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