Emily Flores
Chelsea,MA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer services industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Banker I
Rockland Trust Bank
East Boston MA
07.2024 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Assistant Store Manager
PLS Check Cashers
East Boston, MA
05.2023 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Costume Shop Assistant
Market Basket
Chelsea, MA
01.2019 - 12.2020
- Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests
- Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience
- Provided excellent customer service to foster satisfaction and loyalty.
Cashier
Market Basket
Chelsea, MA
05.2018 - 01.2019
- Assisted approximately 100 customers each day with product or service questions
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Trained new team members in cash register operation, stock procedures and customer service
- Learned roles of other departments to provide coverage and keep store operational
- Operated cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice.
Education
Medical Assistant -
Millenium Medical School
Woburn, MA06.2022
High School Diploma -
Chelsea High School
Chelsea, MA06.2019
Financial Accounting -
Instituto Espiritu Santo
12.2016
Skills
- Friendly
- Positive attitude
- Leadership
- Organizational skills
- Active listening
- Fluent in Spanish
- Communication
- Customer service
- Cash handling and management
State
MA
Zip
02150
City
Chelsea
Timeline
Banker I
Rockland Trust Bank
07.2024 - Current
Assistant Store Manager
PLS Check Cashers
05.2023 - 04.2024
Costume Shop Assistant
Market Basket
01.2019 - 12.2020
Cashier
Market Basket
05.2018 - 01.2019
Medical Assistant -
Millenium Medical School
High School Diploma -
Chelsea High School
Financial Accounting -
Instituto Espiritu Santo