Emily Flores
Ojai,CA
Summary
I am a diligent hospitality worker, and ready to excel in a fast-paced environment. I have a strong work ethic and ensure exceptional customer service and satisfaction. I'm a team player and easily adapt, consistently meeting changing needs. I'm skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized work environment. I'm bilingual, ensuring everyone's needs are met. I'm reliable, enthusiastic with a positive attitude, and excellent communication skills!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Restaurant Cashier
Papa Lennon's Pizzeria
07.2021 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on restaurant policies, menu items, and customer service techniques.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported inventory management by monitoring stock levels and reporting discrepancies to management.
Food Service Worker
Chipotle
12.2020 - 03.2022
- Prepared and served food items following safety and hygiene guidelines.
- Collaborated with team members to ensure timely meal service during peak hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Operated kitchen equipment efficiently to support food preparation processes.
- Implemented process improvements that increased kitchen efficiency and reduced waste.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Associate of Science - Health Sciences
Ventura College
Ventura, CA05-2025
High School Diploma -
Oxnard High
Oxnard, CA06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Food running
- Team collaboration
- Food safety practices
- Foreign language proficiency
- Positive and professional
Certification
- CPR - Basic Life Support - American Red Cross
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Restaurant Cashier
Papa Lennon's Pizzeria
07.2021 - Current
Food Service Worker
Chipotle
12.2020 - 03.2022
Associate of Science - Health Sciences
Ventura College
High School Diploma -
Oxnard High
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