Emily Francesconi
Portland
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Developed skills in animal care and behavior management within hands-on, dynamic environment.
Overview
3
3
years of professional experience
Work History
Receptionist
Stay Pet Hotel, Portland OR
Portland, OR
08.2025 - 05.2026
- Greeted clients and checked pets in and out for boarding, daycare, and grooming services
- Managed multi-line phone calls, appointment scheduling, and customer inquiries in a fast-paced environment
- Maintained accurate client, vaccination, and pet care records using company software systems
- Provided professional customer service while handling concerns, special requests, and scheduling changes
- Coordinated communication between pet care staff and customers to ensure smooth daily operations
- Processed payments and refunds, handled cash/card transactions, and balanced front desk responsibilities
- Assisted with maintaining a clean, organized, and welcoming front office environment
- Monitored boarding and daycare schedules to support efficient pet intake and pickup flow
- Built positive relationships with repeat clients and their pets through attentive service and communication
- Worked collaboratively with team members to manage high-volume days and ensure quality care standards
Front Desk Coordinator/Dog Handler
Sniff Dog Hotel, Portland OR
Portland, OR
03.2024 - 11.2024
- Managed front desk operations including guest check-ins/check-outs, reservation scheduling, phone/email communication, and appointment coordination
- Delivered customer service by resolving client concerns, educating pet parents on services/packages, and ensuring a welcoming guest experience
- Processed cash and credit card transactions, maintained accurate till records, and handled retail sales, returns, and gift wrapping
- Maintained accurate boarding and daycare records by confirming reservations, reviewing estimates, and organizing inventory/documentation
- Supervised group play and private care for 15+ dogs while monitoring canine behavior and using positive reinforcement techniques
- Assisted with daily pet care including feeding, walking dogs safely on slip-leads/harnesses, cleaning, potty breaks, and maintaining facility cleanliness
- Safely handled dogs of varying sizes and lifted 45+ pounds as part of daily operation
Dog Groomer Apprentice
Petsmart, Portland OR
Portland, OR
07.2023 - 11.2023
- Assisted pet parents by answering calls and addressing questions or concerns. Scheduled appointments for clients and followed up with past customers to confirm future visits.
- Gave polite and enthusiastic greetings as pets/pet parents arrived at their appointments while performing a hands-on assessment to ensure their pet is safe and ready for the groom.
- Bathed and groomed large dogs over 100 lbs and small dogs under 25 lbs. Performed nail trimming and grinding, ear cleaning, paw pad trimming, gland expression, and teeth brushing. Washed, dried, and brushed dogs to maintain cleanliness and appearance.
- Ensured salon cleanliness and readiness for next-day operations.
- Politely responded to customer complaints and brought to managers attention promptly.
Education
High School Diploma -
Mountain House High School
Mountain House, CA03-2022
Skills
- Dedicated and reliable worker
- Adaptable and flexible
- Excellent verbal and written communication skills, articulate
- Keen attention to detail
- Customer service skills
- Animal care
- Well organized and encouraging
- Computer skills
- Phone etiquette skills
- Fast learner
- Time management, and multi-tasker
- Transaction processing
Awards
Artwork Competition - 2017 Best Collage (Waldorf School, Denver, CO)
Timeline
Receptionist
Stay Pet Hotel, Portland OR
08.2025 - 05.2026
Front Desk Coordinator/Dog Handler
Sniff Dog Hotel, Portland OR
03.2024 - 11.2024
Dog Groomer Apprentice
Petsmart, Portland OR
07.2023 - 11.2023
High School Diploma -
Mountain House High School