Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Frey

Mansfield,OH

Summary

Dynamic professional with a strong work ethic and critical thinking skills, experienced as a Correctional Officer at Mansfield Correctional Institute. Proven ability to manage high-risk situations and reduce contraband incidents through vigilant monitoring and effective de-escalation techniques. Committed to maintaining safety and quality in all operations.

Professional machine operation specialist with substantial hands-on experience in operating and maintaining industrial machinery. Strong focus on ensuring precision, safety, and efficiency in all tasks. Collaborative team player known for reliability and adaptability to changing production needs. Skilled in troubleshooting equipment issues, maintaining optimal machine performance, and adhering to safety protocols.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Correctional Officer

Mansfield Correctional Institute
02.2024 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Machine Operator

Timken
06.2024 - 12.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Maintained a clean and proper workspace.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.

Customer Service Representative

Home Depot
11.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Gioninos Pizzeria
10.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.

Education

High School Diploma -

Pioneer Career Technology Center
Shelby, OH
05-2024

Lucas Local Schools
Lucas, OH
05-2024

Skills

  • Strong work ethic
  • Attention to detail
  • Good communication
  • Teamwork and collaboration
  • Emergency response
  • De-escalation techniques
  • Critical thinking
  • Machinery operation

Certification

OSHA 10

Timeline

Machine Operator

Timken
06.2024 - 12.2024

Correctional Officer

Mansfield Correctional Institute
02.2024 - Current

Customer Service Representative

Home Depot
11.2023 - 04.2024

Cashier

Gioninos Pizzeria
10.2022 - 05.2023

High School Diploma -

Pioneer Career Technology Center

Lucas Local Schools

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