Job Search Status
Open to workDesired start date: 2 weeks notice
Work Type
Full TimeLocation Preference
On-SiteHybridLocation: Daytona Beach, FL
Open to relocation: Yes
Open To Work
Emily Friedman
Customer Service Representative
Daytona Beach,FL
Work Preference
Summary
Results-driven professional with customer service and operational experience in fast-paced environments. Proven ability to support daily operations, manage administrative tasks, and deliver exceptional service while maintaining strong attention to detail. Known for effective communication, problem-solving, and collaboration across teams. Eager to contribute organizational skills, adaptability, and a strong work ethic to support efficient workplace operations and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sheltair Aviation
Daytona Beach, FL
05.2025 - Current
- Provided front-line customer service to pilots and passengers in a fast-paced FBO environment while maintaining professionalism and accuracy during operational changes
- Coordinated aircraft arrivals/departures, fuel orders, and travel logistics while gaining hands-on knowledge of daily FBO operations
- Communicated across in-person, phone, radio, and email channels to ensure clear and consistent information flow
- Managed invoicing, payment processing, and fuel records with strong attention to detail
- Maintained a clean and welcoming environment for pilots and passengers through facility upkeep and service readiness
Customer Service Representative
Shores Animal Hospital
Saint Augustine, FL
08.2024 - 04.2025
- Provided high-quality support to patients regarding insurance inquiries and appointment scheduling.
- Assisted with processing patient information using electronic health record systems efficiently.
- Collaborated with medical staff to ensure accurate communication of patient needs and concerns.
Hostess
Ice Plant
St. Augustine, FL
11.2023 - 08.2024
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with waitstaff to streamline communication and enhance service efficiency.
- Assisted in training new hosts on customer service standards and operational procedures.
Kidzone Associate
YMCA
St. Augustine, FL
06.2022 - 11.2023
- Monitored children's behavior and provided guidance to ensure safety and well-being.
- Collaborated with educators to create a positive learning environment for all students.
- Organized daily schedules and maintained cleanliness of play areas and classrooms.
- Assisted in planning and implementing engaging educational activities for children.
Education
Associate of Science - Business Administration
Daytona State College
Daytona Beach, FL12-2025
High School Diploma -
St. Augustine High School
Saint Augustine, FL05-2023
Skills
- Strong computer proficiency and digital workflow management in fast-paced environments
- Customer service and client communication
- Organization and multitasking across multiple priorities and deadlines
- Attention to detail and accuracy in administrative tasks
- Problem-solving and adaptability in dynamic work settings
- Cross-functional team collaboration and professional communication
- Microsoft Office and general business software proficiency
Timeline
Customer Service Representative
Sheltair Aviation
05.2025 - Current
Customer Service Representative
Shores Animal Hospital
08.2024 - 04.2025
Hostess
Ice Plant
11.2023 - 08.2024
Kidzone Associate
YMCA
06.2022 - 11.2023
Associate of Science - Business Administration
Daytona State College
High School Diploma -
St. Augustine High School