Jade Bonet
Blakeslee,PA
Summary
Experienced customer service and data entry professional with a strong background in providing efficient, accurate, and reliable support in computer-based environments. Skilled in handling customer inquiries, resolving issues, and maintaining detailed records with a high level of accuracy and attention to detail. Proven ability to multitask, adapt quickly, and work efficiently in fast-paced settings while delivering excellent customer satisfaction. Strong communication, problem-solving, and organizational skills with experience using various computer systems and software to manage data and customer accounts effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Boden
Pittston PA
04.2025 - Current
- Assisted customers through email, chat, and phone support to answer questions and resolve concerns
- Managed customer accounts, updated information, and processed requests using company computer systems
- Responded to high volumes of customer inquiries while maintaining professionalism and accuracy
- Resolved customer complaints and provided effective solutions to ensure customer satisfaction
- Processed orders, payments, refunds, and account changes through internal software systems
- Documented customer interactions and maintained detailed records in databases
- Worked efficiently in a fast-paced remote or office-based computer environment
- Demonstrated strong communication, multitasking, and problem-solving skills while meeting service goals
Customer Service Representative
Wren Kitchens
Nanticoke, PA
01.2024 - 04.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed returns and exchanges, ensuring compliance with company policies.
- Maintained knowledge of product features and promotions to support customer decision-making.
- Handled high-volume calls, providing timely responses to customer requests.
Data Entry Coordinator
Sanofi Pasteur
Swiftwater, PA
05.2023 - 01.2024
- Entered and maintained laboratory data accurately within internal database systems
- Reviewed lab results and documentation to ensure completeness and compliance with company standards
- Updated records, tracked sample information, and organized testing data for laboratory teams
- Verified data accuracy by cross-checking reports and correcting discrepancies when needed
- Assisted with maintaining confidential records and following strict data handling procedures
- Supported laboratory operations by ensuring timely and accurate data entry in a fast-paced environment
- Worked with team members to meet reporting deadlines and maintain organized digital records
- Demonstrated strong attention to detail, accuracy, and organizational skills when handling sensitive laboratory information
Education
High School Diploma -
Pocono Mountain West Highschool
Pocono Summit, PA06.2019
Skills
- Customer Support & Assistance
- Strong Communication Skills
- Problem Solving
- Conflict Resolution
- Data Entry & Computer Proficiency
- Multitasking
- Time Management
- Active Listening
- Customer Relationship Management (CRM) Systems
- Email & Chat Support
- Phone Support
- Attention to Detail
- Complaint Resolution
- Account Management
- Order Processing
- Payment Processing
- Team Collaboration
- Organization Skills
- Adaptability
- Professionalism
- Fast Typing & Accurate Documentation
- Microsoft Office Suite
- De-escalation Skills
- Customer Retention & Satisfaction
- Ability to Work in Fast-Paced Environments
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Boden
04.2025 - Current
Customer Service Representative
Wren Kitchens
01.2024 - 04.2025
Data Entry Coordinator
Sanofi Pasteur
05.2023 - 01.2024
High School Diploma -
Pocono Mountain West Highschool