Emily Galindo
Carlsbad,NM
Summary
Experienced with handling high-volume ticket sales and providing exceptional customer service. Utilizes effective communication and time management to maintain smooth operations during peak times. Knowledge of point-of-sale systems and conflict resolution ensures high level of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Ticket Seller
Christmas on the Pecos
Carlsbad, NM
11.2021 - 12.2024
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Sold, printed, and issued tickets to guests.
Customer Service Representative
Balzano Pumpkin Patch
Carlsbad, NM
09.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
Education
Carlsbad High
Carlsbad, NM05-2025
Skills
- Ticket sales
- Organization
- Complaint handling
- Check-in procedures
- Information assistance
- Basic computer skills
- Cash handling experience
- Rules clarifications
- Active listening
- Customer service
- Cooperative attitude
- Cleaning and sanitizing
Timeline
Ticket Seller
Christmas on the Pecos
11.2021 - 12.2024
Customer Service Representative
Balzano Pumpkin Patch
09.2021 - 10.2023
Carlsbad High