Emily Gallagher
Lake Worth,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Key Manager
Hurricane Grill & Wings
Wellington, FL
04.2022 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Maintained financial accuracy when handling over $[Amount] in revenue each day.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bartender
Hurricane Grill & Wings
Wellington, FL
05.2021 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server
Hurricane Grill & Wings
Wellington, FL
08.2017 - 05.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Mellow Mushroom Pizza Bakers
Wellington, FL
04.2019 - 04.2020
Education
Bachelor of Science - Hospitality & Tourism Management
Florida State University
Tallahassee, FL05.2023
Skills
- Financial Management
- Business planning
- Sales and marketing
- Analytical and Critical Thinking
- Dependable and Responsible
- Time management
Timeline
Key Manager
Hurricane Grill & Wings
04.2022 - Current
Bartender
Hurricane Grill & Wings
05.2021 - Current
Server
Mellow Mushroom Pizza Bakers
04.2019 - 04.2020
Server
Hurricane Grill & Wings
08.2017 - 05.2021
Bachelor of Science - Hospitality & Tourism Management
Florida State University
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