Emily Gallaher
Rockwood,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Caregiver, Special Needs
Public Partnerships
Kingston, TN
03.2019 - 06.2023
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
Bar Manager
Smokehouse Bar and Grill
, TN
10.2015 - 05.2019
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
CSR
Foundevor
Knoxville, TN
08.2014 - 01.2016
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Performed account maintenance activities such as updating client information in databases.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Pharmacy Technician
Riddle Drugs
Harriman, TN
06.2005 - 07.2014
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Education
High School Diploma -
Roane County High School
Kingston, TN05-2003
Some College (No Degree) - Education Administration
University of Phoenix
Tempe, AZSkills
- Social Skills Development
- Feeding Assistance
- First-aid and CPR
- Emotional Support
- Activity Planning
- Behavior Management
- Workflow Optimization
- Insurance Billing
- Drug Inventory Control
- Billing support
- Customer Relations
- Performance monitoring
- Health codes compliance
- Inventory Management
- Event Coordination
- Staff Scheduling
- Outgoing Personality
- Organizational ability
- Verbal and written communication
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Account updating
- Clerical Support
- Professional telephone demeanor
- Problem-solving abilities
- Prioritization
Timeline
Caregiver, Special Needs
Public Partnerships
03.2019 - 06.2023
Bar Manager
Smokehouse Bar and Grill
10.2015 - 05.2019
CSR
Foundevor
08.2014 - 01.2016
Pharmacy Technician
Riddle Drugs
06.2005 - 07.2014
High School Diploma -
Roane County High School
Some College (No Degree) - Education Administration
University of Phoenix