Nancy Gallegos
Watertown ,WI
Summary
Compassionate caregiver with extensive experience at Abilities, Inc., enhancing quality of life for special needs individuals. Skilled in medication administration and relationship building, I foster trust and provide emotional support, ensuring dignity and comfort. Proven ability to manage complex care plans while maintaining high client satisfaction through attentive and personalized service.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Abilities. Inc
- Provided personalized care and attention to enhance quality of life for special needs individuals.
- Assisted clients with daily living needs, promoting self-esteem and wellness.
- Fostered trust through strong relationships with clients and families regarding care plans.
- Delivered compassionate care, ensuring comfort and dignity for all clients at all times.
Tax Preparer
Jackson Hewitt Tax Svc
Watertown Wi
01.2022 - 12.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
Education
High School Diploma - General
Oakland High School
Oak Lawn Il06.1982
Skills
- Team collaboration
- Medication administration
- Clear communication
- Feeding assistance
- Transportation assistance
- Wheelchair transfers
- Emotional support
- Social skills development
- Individualized education plans
- Relationship building
- Visual impairment support
- Seizure management
- Intellectual disability awareness
- Physical stamina
- Time management
- Motor skills development
- Sensory integration
- Hearing impairment support
- Assistive technology
- Problem-solving
- Multitasking and organization
- Daily living assistance
- Patient care techniques
- Reliability and punctuality
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Safety awareness
- Documentation and reporting
- Patient advocacy
- Patience and tact
- Cultural sensitivity
- Crisis intervention techniques
- Stress management
- Individualized care planning
- Behavior management strategies
- Lifting and transferring
- Dependability and reliability
- Patient mobility assistance
- Sign language proficiency
- Social interaction facilitation
- Routine development
- Non-verbal communication
- Personal hygiene support
- Toileting assistance
- Personal care assistance
- First aid and CPR
- Fast learner
- Cooking meals
- Attentive to people
- Household cleaning
- Childcare experience
- Meal planning and preparation
- Caring companionship
- Decision-making
- CPR certification
- Client satisfaction
- Personal care aide
- Bedside care
- Meal preparation
- Ability to lift
- Light cleaning
- Medication management
- Personal care worker
- Database management
- Documentation and recordkeeping
- Light housekeeping
- Client transportation
- Medical chart documentation
- Communication assistance
- CPR/AED
- Certified in CPR/AED
- Care planning
- Personal care homemaker
- Diet and nutrition
- Infection control
- Progress tracking
- Housekeeping
- Client records management
- Blood glucose monitoring
- First aid certification
- Heartsaver CPR AED (CPR AED)
- Emergency response
Certification
UAM a certificad pharmacy Techinian
Timeline
Tax Preparer
Jackson Hewitt Tax Svc
01.2022 - 12.2023
Caregiver, Special Needs
Abilities. Inc
High School Diploma - General
Oakland High School