TJ Fairbrother
Grand Blanc,MI
Summary
Proactive team-oriented candidate with experience delivering results through structured work habits. Comfortable in high-pressure environments and capable of quickly learning new tools, policies, and requirements. Effective communication and strong work ethic drive dependable support for organizational objectives.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Caregiver, Special Needs
Team Risk Management
Grand Blanc, Michigan
09.2024 - 08.2026
- Developed and implemented individualized care plans for client's specific needs.
- Created individualized care plans based on each client's unique needs and abilities.
- Monitored health conditions and reported changes to healthcare professionals.
- Monitored physical and emotional health of clients.
- Administered medication according to doctor's instructions.
- Managed medication schedules and ensured compliance with prescriptions.
- Facilitated communication between clients, family members and medical staff.
- Coordinated communication among clients, families, and medical staff to ensure seamless care.
- Observed, reported and documented patient status and care provided.
- Provided emotional support and companionship to enhance client well-being.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Assisted in the development of life skills such as communication and mobility.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environments by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Instructed family members on how to provide bedside care.
- Organized oral medications for clients following dosage and schedule requirements.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Adapted existing programs to meet the specific requirements of each individual client.
- Fostered positive relationships with families of special needs individuals to enhance collaborative support.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Collaborated with client care team to update and tailor care plans to reflect changing client needs.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Collaborated with client care team to update and tailor care plans to reflect changing client needs.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Interpreter Coordinator
SignNexus
New York, New York
06.2022 - 09.2024
- Scheduled interpreters to match client needs and support resource use.
- Coordinated communication between clients and interpreters during assignments.
- Supported training sessions for new interpreters on best practices.
- Worked with team members to improve service delivery processes and client satisfaction.
- Resolved conflicts between clients and interpreters quickly and effectively.
- Kept accurate records of interpreter assignments and availability.
- Built feedback tools to improve interpreter performance.
- Helped develop resources for interpreter skill-building initiatives.
- Scheduled interpreters for medical, legal, and other appointments.
- Provided support during large events requiring multiple interpreters.
- Verified interpreter credentials before scheduling to support compliance and high service quality.
- Created feedback surveys for clients to rate interpreter performance.
- Helped prepare budget and cost analysis documents.
- Resolved issues and complaints related to interpretation services efficiently.
- Used multiple software systems, including scheduling tools, to manage workflow.
- Maintained current records of interpreter availability and qualifications.
- Supported recruitment, selection, and onboarding of new interpreters.
- Compiled monthly reports on interpreter utilization rates.
- Joined client meetings to discuss interpretation needs and services provided.
- Worked with internal departments to improve service delivery models.
- Checked billing records for accuracy before payment processing.
- Managed interpreter assignments by skill level and language proficiency.
- Coordinated with outside vendors to provide quality interpretation services.
- Provided interpreting services across multiple languages and dialects.
- Delivered real-time oral translations and interpretations for clients.
- Added context to help clients better understand translations.
- Followed ethical codes to protect confidentiality.
- Compiled technical, legal, and medical terminology for translation use.
- Improved translation accuracy by using reference dictionaries, lexicons, and computerized terminology banks.
- Gathered background information on translation content and context for the intended audience.
- Discussed translation needs with clients to determine service fees.
- Instructed students, staff, and teachers on interpreter functions and capabilities.
- Scheduled recurring and last-minute emergency interpreting services across multiple states.
Operations Coordinator
Sorenson Communications Inc.
Salt Lake City, UT
01.2012 - 09.2022
- Co-managed multiple offices across five states, ensuring operational consistency and support.
- Coordinate with management teams regarding schedules, personnel, problem solving and projects.
- Coordinated staffing schedules to meet operational needs across various sites.
- Presently working with 5 states and all interpreting staff within those states.
- Build unique staffing schedules to meet FCC requirements, personnel requests, and fluid customer service levels for multiple locations.
- Maximize employee productivity and minimize unnecessary expenses through painstaking hourly scheduling management and negotiations.
- Fill last-minute staffing needs on a consistently changing basis.
- Maintained constant communication between management teams and staff, facilitating accurate information flow and effective policy dissemination.
- Manage pop-up projects such as evaluations, audits, or scheduling additional centers.
- Communicate and interpret corporate policies and procedures to staff. Collaborate with the team to encourage best practices.
- Train employees on software. Process new hires. Approve and monitor payroll.
- Analyzed staff efficiencies in line with federal guidelines, ensuring 100% compliance and alignment with corporate objectives.
- Collect, reconcile, and analyze productivity data from databases and SQL.
- Presents reports to supervisory teams on a regular basis.
- Make recommendations for improvements.
- Independently problem-solve and communicate patterns, outliers, and applicable solutions to the supervisory team.
- Accurately update tracking systems and reports for multiple centers daily.
- Approve daily timesheets, process payroll; reconcile for accuracy.
- Created Operations Report to track efficiencies, outliers, and anomalies to track efficiency and identify fraud threats - a companywide tool used to support Operations Coordinators by automating data review and eliminating human error opportunity.
- Developed report macro to automate data review increasing departmental efficiency
- Trained the department on macro uses and data production
- Serves on the Quality Assurance Team to review company policies and procedures for accuracy, efficiency, and create or update user guides.
- Served on the Report Testing Team to evaluate the limitations and accuracy of new reports developed for the company.
- Conducted analysis of productivity data to identify trends and areas for improvement.
- Developed training materials for staff to improve operational efficiency.
- Developed training materials for staff to improve operational efficiency.
Education
Liberal Arts Degree -
Oakland Community College
Waterford05-2009
Cosmetology Degree -
Michigan College of Beauty
Waterford, MI05-2004
High School Diploma -
Waterford Kettering High School
Waterford, MI05-2004
Skills
- Task coordination
- Excellent interpersonal and communication skills
- Highly organized and detail oriented
- Report preparation
- Team player
- Solutions oriented
- Able to think critically for high level decisions
- Able to audit and provide feedback to teams
- Basic sign language
- Proficient in Microsoft Office Programs (Excel, Word, Outlook, PowerPoint, OneNote, Etc)
- Integrity to maintain proprietary information in strictest confidence
- Individualized care planning
- Regulatory compliance
- Record keeping
- Dispute resolution
- Time management
- Team leadership
- Medical records management
- Disability support
- Medication coordination
- Personal care assistance
- Chronic disease management
- Problem-solving
- Special needs care
- Documentation
- Communication skills
- Patient advocacy
- Compassion and empathy
- Client transportation
- Assistive therapy support
- Team collaboration
- Clear communication
- Analytical thinking
- Data analysis
- Process optimization
- Process optimization
- Staff training
- Compliance tracking
- Interpersonal communication coordination
- Care coordination
- Performance reporting
- Policy implementation
- Solutions development
- Problem resolution
- Microsoft Office
- Account recordkeeping
- Cross-functional coordination
- Schedule management
- Resource coordination
- Forecasting and scheduling
- Management
- HR management
- Business and operations management
- Workflow optimization
- Interpersonal communication
- Complex analysis
- Resource coordination
- Staff management
- Quality management
- DBMS
- Assignment delegation
- Care coordination
- Complaint handling
- Paperwork processing
- Team collaboration
- Process analysis
- Continuous improvement
- Project planning
- Process improvement
- Operational Streamlining
- Multitasking Abilities
- Flexibility
- Excellent communication
- Client needs assessment
- Interpreter scheduling
- Analytical thinking
- Data entry
- Clerical support
- Google drive
- Supervision and leadership
- Microsoft office
- Collaboration skills
- Scheduling software
- Performance reporting
- Effective training delivery
- Attention to detail
- Critical thinking
- Verifying coverage
- New hire training
- Shift coordination
- Incident reporting
- Dispatch coordination
- Record management
- Maintaining call metrics
- Service coordination
- Updating logs
- Interpreter coordination
- Organizational skills
- Customer focus
- Policy and procedure development
- Complex Problem-solving
- Performance evaluations
- Stakeholder management
- Clear communication
- Operations management
- Schedule preparation
- Cross-functional team management
- Task delegation
- Cross-functional teamwork
- Project management
- Advocacy techniques
- Community engagement
- Employee onboarding
- Performance evaluations
- Documentation and reporting
- Expectation setting
- Team leadership
Disclaimer
Additional experience and references available upon request.
Languages
Spanish
Limited
American Sign Language (ASL)
Limited
Timeline
Caregiver, Special Needs
Team Risk Management
09.2024 - 08.2026
Interpreter Coordinator
SignNexus
06.2022 - 09.2024
Operations Coordinator
Sorenson Communications Inc.
01.2012 - 09.2022
Liberal Arts Degree -
Oakland Community College
Cosmetology Degree -
Michigan College of Beauty
High School Diploma -
Waterford Kettering High School