Emily Gammill
Rochester,NY
Summary
Knowledgeable Automotive Service Advisor with a solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in repair sales and coordination, fostering strong client relationships and team collaboration.
Overview
6
6
years of professional experience
Work History
Service Advisor
Hoselton Toyota
12.2020 - 09.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated effectively with technicians to diagnose problems and recommend solutions for complex automotive systems issues in a timely manner.
- Created estimates and presented customers with necessary automotive maintenances and repair services recommended on their vehicle.
- Utilized computer software systems for tracking customer data, parts ordering, creating invoices, and corresponding with extended warranty companies for service coverage.
Service Technician
Valvoline Instant Oil Change
07.2019 - 11.2020
- Performed fast and efficient oil changes, tire rotations, air filter replacements, and other customer requested vehicle services.
- Advised customers on preventative maintenance programs and products that best suited their needs.
- Generated sales leads by providing customers information about additional services available on their vehicle.
- Communicated effectively with colleagues, supervisors, and customers alike to make for an exceptional visit for the customer.
- Evaluated systems according to predetermined checklist and noted issues.
Cashier
Wegmans Family Food Markets
06.2018 - 07.2019
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Maintained cleanliness of checkout area by wiping down counters and sweeping floors.
Education
Associate of Science - Business Administration And Management
Monroe Community College
Rochester, NY12-2024
Skills
- Multitasking and Organization
- Detail-Oriented
- Tolerant and Flexible
- Strong Communication
- Excellent Customer Service
- Records Management
- Customer Retention
Timeline
Service Advisor
Hoselton Toyota
12.2020 - 09.2024
Service Technician
Valvoline Instant Oil Change
07.2019 - 11.2020
Cashier
Wegmans Family Food Markets
06.2018 - 07.2019
Associate of Science - Business Administration And Management
Monroe Community College
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