Emily Garcia
Naugatuck,CT
Summary
Driven by a results-focused approach at King's Sushi, I enhanced customer satisfaction and streamlined operations. Leveraging bilingualism and problem-solving skills, I effectively managed inventory, ensuring minimal loss, and fostered positive customer relationships, significantly contributing to repeat business. My leadership in maintaining store presentation and efficiency underscores my commitment to excellence in retail operations.
Overview
1
1
year of professional experience
Work History
Cashier Assistant Manager
King's Sushi
03.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Assisted customers with Portuguese and Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English, Spanish and Portuguese languages.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Developed strong relationships with clients through regular follow-ups, leading to repeat business and increased trust.
- Coordinated with other departments when necessary for seamless problem resolution or escalation management as needed.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CT05.2023
Skills
- Employee Training
- Workplace Safety
- Budgeting and finance
- Loss prevention strategies
- Decision-making capabilities
- Store operations
- Attention to Detail
- Retail Operations
- Workflow Optimization
- Safety Procedures
- Team Leadership
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Administrative and Office Support
- Fluent Bilingualism
- Problem-Solving
- Portuguese translation
- Customer Support
Accomplishments
I earned a bilingual certification in both Spanish and Portuguese on my graduation.
Languages
Portuguese
Full Professional
Spanish
Professional Working
Timeline
Cashier Assistant Manager
King's Sushi
03.2022 - 01.2023
High School Diploma -
Naugatuck High School
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