Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dashanae Williams

Naugatuck,CT

Summary

Dynamic leader with proven expertise in retail pharmacy operations and customer service management, honed at CVS Pharmacy. Excelled in team leadership, coaching, and implementing effective sales strategies, significantly enhancing customer satisfaction and sales performance. Skilled in pharmacy knowledge and retail inventory management, demonstrating a strong work ethic and integrity.

Overview

6
6
years of professional experience

Work History

Shift Supervisor, Rx

CVS Pharmacy
03.2022 - Current
  • Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
  • Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.
  • Improved customer satisfaction with prompt and accurate services, maintaining a professional demeanor at all times.
  • Implemented loss prevention strategies to minimize theft and financial discrepancies.
  • Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
  • Completed store opening and closing procedures and balanced tills.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Coordinated with 5+ different vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Online Personal Shopper

Walmart
08.2020 - 05.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.

Crew Trainer

McDonald's Fast Food Restaurant
06.2019 - 07.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

Associate of Science - Social Work

Naugatuck Valley Community College
Waterbury, CT
05-2025

High School Diploma -

Naugatuck High School
Naugatuck, CT
06-2020

Skills

  • Pharmacy knowledge
  • Effective Sales Approaches
  • Employee scheduling
  • Financial Cash Management
  • Customer service management
  • Retail inventory management
  • Strong work ethic and integrity
  • Team leadership and coaching
  • Retail Store Operations

Timeline

Shift Supervisor, Rx

CVS Pharmacy
03.2022 - Current

Online Personal Shopper

Walmart
08.2020 - 05.2021

Crew Trainer

McDonald's Fast Food Restaurant
06.2019 - 07.2020

Associate of Science - Social Work

Naugatuck Valley Community College

High School Diploma -

Naugatuck High School

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