Denise Buford
Greenville,TX
Summary
Accomplished Shift Supervisor at CVS Pharmacy, adept in medication dispensing and employing delegation techniques for workflow optimization. Proven track record in enhancing customer satisfaction and coaching teams for peak performance. Excels in maintaining patient confidentiality, showcasing a blend of hard and soft skills critical in healthcare and retail environments.
Overview
10
10
years of professional experience
Work History
Shift Supervisor, Rx
CVS Pharmacy
08.2016 - Current
- Provided direction, guidance, and coaching to staff members in accordance with store policies and procedures.
- Addressed customer concerns promptly and professionally.
- Trained new personnel on store policies, procedures, and processes.
- Resolved customer complaints in a timely manner.
Long Term Care Tech
Red River LTC
Texarkana, TX
11.2019 - 11.2020
- Maintained accurate documentation of all patient information according to established policies and procedures.
- Managed medication passes and treatment schedules to verify proper administration.
- Assisted with admissions, transfers, discharges, and end-of-life decisions for patients in the facility.
Patient Care Coordinator
Senderra Rx
Richardson, TX
07.2015 - 09.2015
- Assisted patients in understanding their care plans and healthcare options.
- Provided administrative support for patient care staff.
- Managed patient admission and discharge processes, ensuring smooth transitions.
Service Cashier
Absolute Hyundai
Mesquite, TX
01.2015 - 06.2015
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered phone calls promptly and provided information regarding store hours, location, product availability.
- Operated a cash register to ring up sales transactions quickly and accurately.
Education
Bachelor of Science - Business Administration
Texas A&M University, Commerce, TX, US
Commerce, TX05-2012
Skills
- Medication dispensing
- Delegation techniques
- Sales strategies
- Workflow optimization
- Employee scheduling
- Patient confidentiality
- Certified pharmacy technician (cpht)
- Pharmacy knowledge
- Problem-solving abilities
Timeline
Long Term Care Tech
Red River LTC
11.2019 - 11.2020
Shift Supervisor, Rx
CVS Pharmacy
08.2016 - Current
Patient Care Coordinator
Senderra Rx
07.2015 - 09.2015
Service Cashier
Absolute Hyundai
01.2015 - 06.2015
Bachelor of Science - Business Administration
Texas A&M University, Commerce, TX, US