Samantha Gutierrez
Denton,TX
Summary
Proactive Shift Supervisor with extensive experience in pharmacy operations and customer service. Enhanced pharmacy efficiency through effective scheduling, staff management, and inventory control. Skilled in medication dispensing, maintaining cleanliness standards, and fostering a positive work environment, bringing strong organizational and communication abilities to advance career opportunities. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor, Rx
CVS Pharmacy
2024.02 - Current
- Enhanced pharmacy operations by implementing efficient scheduling and staff management techniques.
- Oversaw daily pharmacy operations while ensuring cleanliness standards were met according to company guidelines.
- Streamlined inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Increased employee retention by fostering a positive work environment and providing constructive feedback on performance.
- Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
- Reduced medication errors through diligent oversight of prescription filling processes and staff training.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Promoted patient safety by verifying prescription information against patient history, allergies, and potential drug interactions before dispensing medications.
Shift Supervisor
CVS Pharmacy
2022.03 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Cashier
CVS Pharmacy
2021.06 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Barista
Starbucks
2018.10 - 2020.06
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cashier
Kroger
2015.09 - 2017.06
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Biology
University of North Texas
Denton06.2025
Associate of Science - Biology
Tarrant County College
Arlington06.2023
Skills
- Pharmacy Knowledge
- Patient confidentiality
- Medication Dispensing
- Sales Strategies
- Customer Service
- Teamwork and Collaboration
- Reliability
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Task Prioritization
- Multitasking Abilities
Certification
- Licensed Pharmacy Tech - February 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor, Rx
CVS Pharmacy
2024.02 - Current
Shift Supervisor
CVS Pharmacy
2022.03 - Current
Cashier
CVS Pharmacy
2021.06 - Current
Barista
Starbucks
2018.10 - 2020.06
Cashier
Kroger
2015.09 - 2017.06
Bachelor of Science - Biology
University of North Texas
Associate of Science - Biology
Tarrant County College
- Licensed Pharmacy Tech - February 2024
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