Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Mastrando Jr

Philadelphia,PA

Summary

Experienced with managing shift operations and maintaining compliance in pharmacy setting. Utilizes leadership skills to foster collaborative team environment and ensure smooth operations. Track record of optimizing processes and resolving conflicts efficiently.

Overview

4
4
years of professional experience

Work History

Shift Supervisor, Rx

CVS HEALTH CORPORATION
12.2024 - Current
  • Increased employee retention by fostering a positive work environment and providing constructive feedback on performance.
  • Collaborated with pharmacists to ensure proper drug storage, handling, and dispensing procedures were followed consistently.
  • Streamlined inventory management by conducting regular audits and maintaining accurate records of stock levels.
  • Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
  • Oversaw daily pharmacy operations while ensuring cleanliness standards were met according to company guidelines.
  • Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
  • Reduced medication errors through diligent oversight of prescription filling processes and staff training.
  • Maintained open lines of communication between pharmacy staff members to encourage teamwork and streamline problem-solving efforts.
  • Implemented loss prevention strategies within the pharmacy department to minimize theft and financial discrepancies.
  • Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
  • Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
  • Counseled patients regarding proper intake of medications.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.

Scare Actor & Production Supervisor

Fright Factory
10.2023 - Current
  • Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
  • Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
  • Teamed on clean up of set and location at end of performance to prepare for next performance.
  • Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
  • Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
  • Contributed to marketing initiatives by participating in promotional photo shoots and videos showcasing the attraction''s highlights.
  • Adapted to various acting scenarios by mastering diverse roles, enhancing versatility as an actor.
  • Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback.
  • Acted as an ambassador for the company at public events, representing the brand with professionalism and enthusiasm.
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Collaborated with other performers for scene and character development.
  • Made quick adjustments to characters on stage.
  • Participated in clean up of venues after events and meetings by sweeping floors and taking out trash.
  • Efficiently disassembled event spaces after completion ensuring venues were restored back into their original state promptly.
  • Demonstrated adaptability by quickly adjusting to last-minute changes or additions to event plans.
  • Assisted in the successful execution of large-scale events by working closely with event coordinators and other crew members.
  • Kept interior and exterior of venue clear and safe, cleaning spills and removing food, trash or other obstacles.
  • Contributed to client satisfaction by setting up events according to specifications and timelines.

Office Manager

Better Health & Wellness
11.2024 - 12.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Head Instructor

Shin Karate Philadelphia
06.2022 - 11.2024
  • Implemented creative classroom management techniques that improved student behavior and focus.
  • Provided feedback and corrections to improve students' skills and techniques.
  • Instructed on proper breathing techniques, stances, and forms.
  • Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
  • Coached new students by breaking down techniques into simple moves.
  • Evaluated student performance to determine promotion in rank.
  • Implemented effective classroom management techniques to maintain order during intense training sessions while prioritizing safety.
  • Communicated with parents to keep families informed of student progress and address concerns.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Conducted rigorous physical fitness sessions to improve students'' overall strength, flexibility, and stamina.
  • Conducted seminars for local schools and community centers, raising public awareness of the benefits of martial arts training for all ages.
  • Organized events and tournaments to provide opportunities for students to showcase skills.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2025

Skills

  • Cash handling
  • Pharmacy knowledge
  • Emotional control
  • Production targets
  • Office management
  • Employee training
  • Worker training
  • Customer relations
  • Sales strategies
  • Clear oral/written communication
  • Teaching strategies
  • Workflow optimization
  • Training and mentoring
  • Scheduling and calendar management
  • Teamwork
  • Staff motivation
  • Teamwork and collaboration

Timeline

Shift Supervisor, Rx

CVS HEALTH CORPORATION
12.2024 - Current

Office Manager

Better Health & Wellness
11.2024 - 12.2025

Scare Actor & Production Supervisor

Fright Factory
10.2023 - Current

Head Instructor

Shin Karate Philadelphia
06.2022 - 11.2024

High School Diploma -

Penn Foster Career School

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Joseph Mastrando Jr