Luis Pena

• Assisted customers with product inquiries, providing accurate information and enhancing satisfaction.
• Resolved customer complaints effectively, ensuring timely follow-up and issue resolution.
• Adapted quickly to new procedures, demonstrating flexibility in a fast-paced environment.

I worked in CVS Health as a customer service representative. While working here , i would be assisting customer with questions related to health benefits, claims, coverage, and services through phone or even digital chats.

• Assisted customers in product selection and provided service to make their shopping experience great.
• Maintained store presentation standards, ensuring merchandise was always appealing and organized.
• Collaborated with team members to achieve sales goals and promote a positive work environment.

In Foot Locker, I worked as a sales floor associate. I would constantly help customers find any shoe they would be looking for along side clothing's & accessories. There would also be times where i'd have to work overtime if it was too busy for example on holidays.