Jaylin Barnett
Clayton,NC
Summary
Dynamic Shift Supervisor with CVS Pharmacy, recognized for enhancing employee retention and improving customer satisfaction through effective communication and teamwork. Leveraged strong pharmacy knowledge and problem-solving skills to streamline operations and implement loss prevention strategies, contributing to significant sales growth and operational efficiency.
Overview
10
10
years of professional experience
Work History
Shift Supervisor, Rx
CVS Pharmacy
Raleigh, NC
02.2025 - Current
- Increased employee retention by fostering a positive work environment and providing constructive feedback on performance.
- Acted as a liaison between the pharmacy and healthcare providers, ensuring accurate prescription information was relayed in a timely manner.
- Coordinated with other departments on special promotions or events occurring within the store that required cross-functional collaboration for success.
- Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
- Implemented loss prevention strategies within the pharmacy department to minimize theft and financial discrepancies.
- Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Assisted in the development of policies and procedures for improved workflow efficiency within the pharmacy department.
- Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.
- Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
- Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
- Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
- Streamlined inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Closely monitored department performance metrics.
Shift Supervisor, Rx
CVS Pharmacy
East Northport, NY
02.2024 - 02.2025
- Increased employee retention by fostering a positive work environment and providing constructive feedback on performance.
- Acted as a liaison between the pharmacy and healthcare providers, ensuring accurate prescription information was relayed in a timely manner.
- Coordinated with other departments on special promotions or events occurring within the store that required cross-functional collaboration for success.
- Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
- Implemented loss prevention strategies within the pharmacy department to minimize theft and financial discrepancies.
- Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Promoted patient safety by verifying prescription information against patient history, allergies, and potential drug interactions before dispensing medications.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Maintained open lines of communication between pharmacy staff members to encourage teamwork and streamline problem-solving efforts.
- Assisted in the development of policies and procedures for improved workflow efficiency within the pharmacy department.
- Reduced medication errors through diligent oversight of prescription filling processes and staff training.
- Oversaw daily pharmacy operations while ensuring cleanliness standards were met according to company guidelines.
- Enhanced pharmacy operations by implementing efficient scheduling and staff management techniques.
- Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.
- Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
- Collaborated with pharmacists to ensure proper drug storage, handling, and dispensing procedures were followed consistently.
- Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
- Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Counseled patients regarding proper intake of medications.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Assistant Manager
Family Dollar
Winter Haven, FL
08.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier/Shift Supervisor/Assistant Manager
Rite Aid
Bay Shore, NY
01.2015 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Bay Shore High School
Bay Shore, NYSkills
- Pharmacy knowledge
- Patient confidentiality
- Medication dispensing
- Sales strategies
- Employee scheduling
- Workflow optimization
- Delegation techniques
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Prescription review and dosage
- Detail-oriented
- Patient education
- Relationship building
- Confidentiality and HIPAA
- Maintaining patient records
- Organized and detail oriented
- Team building
- Data entry
- Task prioritization
- Sales skills
- Self motivation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Professionalism
- Interpersonal communication
- Hiring and onboarding
- Pharmacy policies and procedures
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Verifying orders
- Professional demeanor
- Operational oversight
Timeline
Shift Supervisor, Rx
CVS Pharmacy
02.2025 - Current
Assistant Manager
Family Dollar
08.2024 - 01.2025
Shift Supervisor, Rx
CVS Pharmacy
02.2024 - 02.2025
Cashier/Shift Supervisor/Assistant Manager
Rite Aid
01.2015 - 06.2023
Bay Shore High School