Steven Cali Cruz BSN, RN

CVS Pharmacy

09.2020 - Current

Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
Coordinated with other departments on special promotions or events occurring within the store that required cross-functional collaboration for success.
Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
Implemented loss prevention strategies within the pharmacy department to minimize theft and financial discrepancies.
Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
Promoted patient safety by verifying prescription information against patient history, allergies, and potential drug interactions before dispensing medications.

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