Kiersten Villegas
Buckeye ,AZ
Summary
Dedicated and adaptable professional with experience as a Paraprofessional and in multiple supervisory roles. Skilled in classroom support, leadership, and team collaboration. Strong background in time management, communication, and bilingual support. Committed to fostering positive environments that encourage growth and success for both students and colleagues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor, Rx
CVS Pharmacy
Phoenix, AZ
10.2024 - Current
- Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
- Assisted in the development of policies and procedures for improved workflow efficiency within the pharmacy department.
- Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Promoted patient safety by verifying prescription information against patient history, allergies, and potential drug interactions before dispensing medications.
- Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Increased employee retention by fostering a positive work environment and providing constructive feedback on performance.
- Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
- Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
- Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
Paraprofessional
Buckeye Elementary School District
Buckeye, AZ
02.2024 - 10.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Reported on student progress, behavior, and social skills to parents.
Assistant Manager
QuikTrip
Buckeye, AZ
06.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Youngker High School
Buckeye, AZ05.2022
Skills
- Pharmacy knowledge
- Patient confidentiality
- Medication dispensing
- Sales strategies
- Workflow optimization
- Delegation techniques
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Active listening
- Effective communication
- Adaptability and flexibility
- Behavior management
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
- Teacher support
- Data collection
- Classroom organization
- Classroom support
- CPR and first aid
- Money handling
- Team leadership
- Workload management
- Customer rapport
Certification
CPR
Languages
Spanish
Professional Working
Timeline
Shift Supervisor, Rx
CVS Pharmacy
10.2024 - Current
Paraprofessional
Buckeye Elementary School District
02.2024 - 10.2024
Assistant Manager
QuikTrip
06.2023 - 10.2024
Youngker High School