Emily Garcia
Concord,US
Summary
Detail-oriented and bilingual (Spanish/English) professional with a strong background in customer service and office administration. Proven ability to manage multiple tasks in high-pressure environments, maintain records accurately, and provide exceptional patient support. Seeking to leverage my skills in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
FC Associate
Amazon
Huntersville, US
06.2023 - Current
- Fulfilled orders using picklists, order management software, and RF scanners
- Completed daily cycle counts and assisted with monthly inventory audits
- Followed safety regulations to minimize risks to team members and customers.
Front Desk Receptionist
Cabarrus Rowan Community Health Centers
Concord, US
04.2022 - 01.2023
- Verified patient details, ensuring accurate records and smooth operations.
- Managed payments, updating accounts for financial accuracy.
- Scheduled appointments, enhancing patient satisfaction.
- Directed calls efficiently, improving communication flow.
BILINGUAL PATIENT ACCESS REPRESENTATIVE CALL CENTER
Planned Parenthood
Charlotte, US
07.2018 - 08.2021
- Provided patients with lab test results and answered related questions. Managed high-volume patient calls, scheduling appointments efficiently while providing compassionate support and education on services and fees.
Education
Medical Assisting Diploma -
ECPI University
Charlotte, NC06.2017
Skills
- Bilingual
- Customer Service
- Computer Literacy
- Appointment Scheduling
- Payment Processing
- Problem-Solving
- Order Fulfillment
- Inventory Management
- Safety Compliance
- Patient Support
Languages
- Spanish
- English
Timeline
FC Associate
Amazon
06.2023 - Current
Front Desk Receptionist
Cabarrus Rowan Community Health Centers
04.2022 - 01.2023
BILINGUAL PATIENT ACCESS REPRESENTATIVE CALL CENTER
Planned Parenthood
07.2018 - 08.2021
Medical Assisting Diploma -
ECPI University