Rachel Aponte
Acton,MA
Summary
Head Bank Teller with 2 years of experience in retail banking, fluent in both English and Brazilian Portuguese. Known for delivering exceptional customer service and managing efficient transaction processes. Proven ability to oversee daily teller operations, ensure compliance with banking regulations, and train new tellers to achieve high performance standards. Skilled at handling customer inquiries, resolving issues promptly, and maintaining accurate financial records. Dedicated to providing a seamless banking experience and contributing to branch success.
Overview
2
2
years of professional experience
Work History
Head Bank Teller
Citizens Bank
Concord, MA
10.2022 - Current
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
- Contributed to the development of training materials for new hires, improving overall team competency levels.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
Barista
Dunkin' Donuts
Acton, MA
06.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Acton-Boxborough Regional High School
Acton, MA06-2022
Skills
- Cash handling expertise
- Professionalism
- Experience with Microsoft, Excel and Word
- Strong Work Ethic
- Exceptional customer service
- Bilingual in Portuguese
- Multitasking
Languages
Portuguese
Native/ Bilingual
Timeline
Head Bank Teller
Citizens Bank
10.2022 - Current
Barista
Dunkin' Donuts
06.2022 - 09.2022
High School Diploma -
Acton-Boxborough Regional High School
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