Maria Barnes
Cincinnati,OH
Overview
20
20
years of professional experience
Work History
Head Bank Teller
Warsaw Federal Savings and Loans
11.2017 - Current
- Open and close accounts
- Balance ACH
- Post loan payments
- Supervised daily operations of teller line, ensuring efficient transaction processing and customer service excellence.
- Trained and mentored junior tellers on policies, procedures, and customer engagement techniques.
- Implemented strategies to streamline cash handling processes, reducing errors and improving accuracy.
- Handled escalated customer inquiries and resolved issues effectively to maintain satisfaction levels.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
Daycare Provider
Loving Care Daycare
07.2015 - 11.2017
- Maintained a safe, clean, and nurturing environment for children aged six weeks to five years.
- Collaborated with parents to discuss children's progress and address any concerns or needs.
- Monitored children's behavior and development, providing tailored support to meet individual needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Teller
S.E.M.C Federal Credit Union
11.2012 - 07.2015
- Opened and Closed accounts
- Cashed and deposited checks
- Posted loan payments
- Distributed and received cash
- Balanced the vault
- Answered phones and helped members with their accounts
Operations Support Mortgage and Loans
Fifth Third Bank
09.2011 - 06.2012
- Reviewed Appraisals and mailed them through SDX
- Ordered FHA case number assignments
Receptionist/ Assistant
Ellen’s Elegant
11.2005 - 08.2010
- Received callers at establishment, determined nature of business and directed callers to destination
- Answered inquiries from people entering the establishment
- Sold hair, skin and nail products to consumers
- Obtained caller's name and arranged for appointment with person called upon
- Performed variety of clerical duties and other duties pertinent to establishment
- Made future appointments and answered inquiries
Education
Medical Terminology Certificate -
TriHealth
High Diploma - undefined
Hughes Center
Skills
- Cash handling
- Customer service
- Transaction processing
- Account management
- Staff training
- Problem resolution
- Payment processing
- Cash handling expertise
- Customer relationship building
- Exceptional customer service
- Cash counting
- Reliable
Timeline
Head Bank Teller
Warsaw Federal Savings and Loans
11.2017 - Current
Daycare Provider
Loving Care Daycare
07.2015 - 11.2017
Teller
S.E.M.C Federal Credit Union
11.2012 - 07.2015
Operations Support Mortgage and Loans
Fifth Third Bank
09.2011 - 06.2012
Receptionist/ Assistant
Ellen’s Elegant
11.2005 - 08.2010
High Diploma - undefined
Hughes Center
Medical Terminology Certificate -
TriHealth