I'm passionate about health and wellness, with a strong background in sales and customer service. I enjoy creating positive experiences while helping people reach their goals.
Overview
4
4
years of professional experience
Work History
General Manger /Indoor Cycling Instructor
CycleBar
10.2023 - Current
Oversee all studio operations including sales performance, staffing, member experience, and brand execution
Instruct high-energy, results-driven indoor cycling classes to inspire and retain members
Lead sales efforts for memberships, retail, and class packages—consistently exceeding revenue goals
Recruit, hire, train, and manage studio staff; foster a high-performing, service-focused team culture
Create and manage employee schedules to ensure optimal studio coverage and class execution
Execute lead generation, CRM follow-ups, and conversion strategies to drive membership growth
Plan and host in-studio events and community partnerships to enhance member engagement and boost sales
Track KPIs, manage inventory, and ensure compliance with all operational and safety standards
Hyperwellness Representative
Restore Hyper Wellness
04.2024 - 10.2024
Performed and monitored services including cryotherapy, red light therapy, infrared sauna, compression, and MHBOT
Educated clients on wellness offerings and recommended personalized solutions
Drove membership and service sales by meeting client needs and exceeding sales goals
Managed front desk operations: scheduling, intake, POS, and membership support
Maintained a clean, safe, and professional environment in line with brand standards
Stayed current on wellness trends to enhance client experience and team performance
Lead Customer Service Associate
Wawa
06.2021 - 04.2024
Deliver a welcoming and positive shopping experience for all customers
Respond promptly to customer inquiries and requests
Apply the GREAT customer service model to drive engagement
Support all safety, security, and operational protocols
Execute assigned foodservice programs accurately and efficiently
Operate the point-of-sale system in accordance with company standards
Maintain appropriate cash levels and ensure transaction accuracy
Support the implementation of store-level marketing initiatives