Summary
Overview
Work History
Education
Skills
Timeline
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Emily Garcia

Summary

I'm passionate about health and wellness, with a strong background in sales and customer service. I enjoy creating positive experiences while helping people reach their goals.

Overview

4
4
years of professional experience

Work History

General Manger /Indoor Cycling Instructor

CycleBar
Miami, FL
10.2023 - Current
  • Oversee all studio operations including sales performance, staffing, member experience, and brand execution
  • Instruct high-energy, results-driven indoor cycling classes to inspire and retain members
  • Lead sales efforts for memberships, retail, and class packages—consistently exceeding revenue goals
  • Recruit, hire, train, and manage studio staff; foster a high-performing, service-focused team culture
  • Create and manage employee schedules to ensure optimal studio coverage and class execution
  • Execute lead generation, CRM follow-ups, and conversion strategies to drive membership growth
  • Plan and host in-studio events and community partnerships to enhance member engagement and boost sales
  • Track KPIs, manage inventory, and ensure compliance with all operational and safety standards

Hyperwellness Representative

Restore Hyper Wellness
Miami, FL
04.2024 - 10.2024
  • Performed and monitored services including cryotherapy, red light therapy, infrared sauna, compression, and MHBOT
  • Educated clients on wellness offerings and recommended personalized solutions
  • Drove membership and service sales by meeting client needs and exceeding sales goals
  • Managed front desk operations: scheduling, intake, POS, and membership support
  • Maintained a clean, safe, and professional environment in line with brand standards
  • Stayed current on wellness trends to enhance client experience and team performance

Lead Customer Service Associate

Wawa
06.2021 - 04.2024
  • Deliver a welcoming and positive shopping experience for all customers
  • Respond promptly to customer inquiries and requests
  • Apply the GREAT customer service model to drive engagement
  • Support all safety, security, and operational protocols
  • Execute assigned foodservice programs accurately and efficiently
  • Operate the point-of-sale system in accordance with company standards
  • Maintain appropriate cash levels and ensure transaction accuracy
  • Support the implementation of store-level marketing initiatives

Education

Undergraduate Student - Exercise Science

Florida International University
Miami, FL
04-2026

Skills

  • Basic First-aid Knowledge
  • Money Handling
  • Sales Experience
  • Team Player
  • Intermediate Spanish
  • Marketing and promotion
  • Customer service
  • Licensed Fitness Instructor

Timeline

Hyperwellness Representative

Restore Hyper Wellness
04.2024 - 10.2024

General Manger /Indoor Cycling Instructor

CycleBar
10.2023 - Current

Lead Customer Service Associate

Wawa
06.2021 - 04.2024

Undergraduate Student - Exercise Science

Florida International University

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Emily Garcia