Emily Garcia
Los Angeles,CA
Summary
Motivated first generation student pursuing a Bachelor of Business Administration with a focus on Management and Leadership with a minor in Business Law. Experience in customer service, team management, retail and the automotive industry. Experiences in fostering effective client relationships, motivating team members, and using technology as an enabler for client experience optimization. Flexible, results oriented, and motivated to contribute in business strategy development, client experience optimization, and technology enabled services delivery in a corporate setup.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express Restaurant Group
01.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities
- Assisted with food prep according to Panda Express recipes and standards, and ensured all food was cooked, stored, and served at the proper temperatures
- Collaborated with the store managers to achieve KPIs such as sales targets, customer satisfaction, food cost expenditure, and employee retention rate
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
BMW Genius
BMW of Bend
06.2024 - 01.2025
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Provided exceptional assistance to clients by troubleshooting and resolving technology related issues in their BMW vehicles in person and via phone
- Ensured a seamless and enjoyable transition from finance to ownership of clients’ new vehicles by offering hands-on demonstrations of vehicle technology
Shift Leader
Banana Republic
01.2024 - 06.2024
- Enforced company policies and regulations with employees.
- Supervised daily store operations, ensuring tasks were efficiently executed, and contributed to a seamless customer experience
- Lead the team in delivering excellent service, resolving issues, and maintaining a welcoming atmosphere to enhance the overall shopping experience
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Assistant Manager
Sunglass Hut
06.2023 - 01.2024
- Focused on inventory management, visual merchandising, and implementing loss prevention measures to maintain a seamless and secure shopping environment
- Supported and trained the sales team, enhancing their product knowledge and sales techniques, leading to increased sales performance and exceeded targets
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Leader
Panda Express Restaurant Group
09.2022 - 06.2023
- Assisted with food prep according to Panda Express recipes and standards, and ensured all food was cooked, stored, and served at the proper temperatures
- Collaborated with the store managers to achieve KPIs such as sales targets, customer satisfaction, food cost expenditure, and employee retention rate
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
BBA - Management and Leadership, Business Law
Loyola Marymount University
Los Angeles, CA05-2027
MBA - Business Administration
Oregon State University
Bend, OR12.2024
Skills
- Team supervision
- Food handlers Certification
- Policy and procedure enforcement
- Strong verbal and written communication
- Microsoft Office Suite: Excel, PowerPoint, Word
- Social Media: Instagram, TikTok, and Facebook
Timeline
Shift Leader
Panda Express Restaurant Group
01.2025 - Current
BMW Genius
BMW of Bend
06.2024 - 01.2025
Shift Leader
Banana Republic
01.2024 - 06.2024
Assistant Manager
Sunglass Hut
06.2023 - 01.2024
Shift Leader
Panda Express Restaurant Group
09.2022 - 06.2023
BBA - Management and Leadership, Business Law
Loyola Marymount University
MBA - Business Administration
Oregon State University