Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Garza

Richmond,TX

Summary

Highly motivated, customer-focused professional with excellent communication skills and attention to detail. Seeking an entry-level position to provide exceptional service to tenants and contribute to the overall success of a property management company.

Overview

2
2
years of professional experience

Work History

Delivery Driver/Manager on Duty

Tiffs Treats
Richmond , TX
05.2024 - Current
  • Ensured timely delivery of orders to both residential and business locations, optimizing efficiency and showcasing exceptional customer service skills.
  • Enforced safety protocols throughout the entire shipping process from start to finish.
  • Trained new delivery personnel in all aspects of the job, including safety regulations.
  • Maintained accurate records of deliveries, invoices, and customer orders.
  • Planned efficient routes for multiple stops per day using GPS systems when needed.
  • Resolved customer complaints regarding product delivery or service issues promptly.
  • Managed and supervised delivery drivers to ensure customer satisfaction and on-time deliveries.
  • Collaborated with team members to develop creative solutions in response to challenging situations.

Customer Service Representative

Farmers Insurance Agency
Richmond, TX
03.2023 - 09.2024
  • Verified accuracy of customer data entered into the system.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Assisted in the development and implementation of customer service policies and procedures.
  • Advised customers on available coverage options that best fit their individual needs.
  • Facilitated payment processing for premium payments and renewals.
  • Provided quotes on various types of insurance policies.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Greeted customers and provided prompt, courteous service.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.

Lead Daycare Teacher

Kiddie Academy
Richmond , TX
01.2024 - 04.2024
  • Conducted daily health checks of all children enrolled in the daycare program.
  • Supervised and monitored the safety of children during indoor and outdoor playtime.
  • Assisted with potty training and toiletry routines for younger children.
  • Encouraged positive behavior in young students by using positive reinforcement techniques.
  • Created weekly reports summarizing the activities conducted throughout the week at the center.
  • Communicated regularly with parents regarding their child's development and progress at daycare center.
  • Planned and implemented age-appropriate activities to stimulate children's physical, social, intellectual, and emotional growth.
  • Maintained cleanliness standards within the facility as per safety guidelines.
  • Attended staff meetings and trainings related to childcare topics.
  • Maintained records of attendance, meals served, nap times, diaper changes.

Education

High School Diploma -

Foster High School
Richmond, TX
05-2023

Skills

  • Attention to Detail
  • Quick learner
  • Customer service
  • Great Communication
  • Time Management
  • Problem Solving
  • Sales experience
  • Organizational skills
  • Collecting Insurance payments at renewal
  • Positive Attitude

Languages

English
Full Professional

Timeline

Delivery Driver/Manager on Duty

Tiffs Treats
05.2024 - Current

Lead Daycare Teacher

Kiddie Academy
01.2024 - 04.2024

Customer Service Representative

Farmers Insurance Agency
03.2023 - 09.2024

High School Diploma -

Foster High School
Emily Garza