Emily Gavidia Hernandez
Boston,MA
Summary
Driven and detail-oriented Criminology and Criminal Justice student, minoring in political science with hands-on experience in law enforcement support, event coordination, and public safety operations. Demonstrates strong analytical and organizational skills developed through work with university police, staffing agencies, and customer service roles. Adept at maintaining confidentiality, handling sensitive information, and collaborating effectively with diverse teams. Committed to supporting data accuracy, procedural integrity, and community trust within the Criminal justice system.
Overview
5
5
years of professional experience
Work History
Member Service Representative
YMCA of Greater Boston
East Boston, MA
11.2025 - Current
- Assisted members and families with swim lesson signup, scheduling, and program questions while delivering strong customer service.
- Responded to member questions and concerns through active listening, clear communication, and problem-solving support.
- Verified customer details and kept records accurate according to organizational procedures.
- Supported daily front desk operations, including member assistance, registration inquiries, and administrative tasks.
- Collabroated with swim instructors , supervisors, and staff to ensure efficient communication and positive member experience.
Sales Associate
Gap Factory
Boston, Massachusetts
04.2022 - Current
- Communicated effectively with customers to understand their needs and provide appopriate assistance.
- Assisted customers with product selection and inquiries to enhance their shopping experience.
- Partnered with team members to meet store goals and streamline workflow.
- Arranged racks and shelves to enhance visual appeal, engage customers, and highlight featured merchandise.
Student Poice Cadet
UMASS Boston
Boston, Massachusetts
10.2025 - 05.2026
- Conducted safety patrols and monitored campus activities to identify and mitigate potential risks.
- Collaborated with law enforcement officers to support investigations, enhancing public safety measures.
- Engaged with community members to build positive relationships and promote awareness of university programs.
- Demonstrated professionalism, attention to detail and effective communication while carrying out assigned responsibilities.
Education
Bachelor of Arts - Major in Criminology/Minor in Political Science
University of Massachusetts, Boston
Boston, MA05-2028
Skills
- Data entry & record keeping
- Customer service & relationship building
- Teamwork & Collaboration
- Bilingual Communication
- Microsoft office & Google workspace
- Excel word & Microsoft word
- Time management & organization
- Public engagement & Community outreach
Timeline
Member Service Representative
YMCA of Greater Boston
11.2025 - Current
Student Poice Cadet
UMASS Boston
10.2025 - 05.2026
Sales Associate
Gap Factory
04.2022 - Current
Bachelor of Arts - Major in Criminology/Minor in Political Science
University of Massachusetts, Boston