Emily Giliberto
Reno (RELOCATING),NV
Summary
Offering abilities in customer service and leadership, with experience in training and supervising teams, ensuring regulatory compliance, and enhancing operational efficiency. Skilled in cash handling, problem-solving, and maintaining welcoming environments. Brings strong time management and attention to detail to diverse roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Brand Ambassador
Stiiizy
10.2025 - Current
- Lead, support, and motivate a team of brand ambassadors during events, demos, retail pop-ups, and community activations.
- Represent STIIIZY professionally at all times, embodying the culture, values, and tone of the brand.
- Drive consumer engagement and support product sell-through at retail locations in our market.
- Responsible for keeping track of ROI and conversation rates at activations
Associate
Desert Sun Bagel Co.
11.2020 - Current
- I am responsible for providing excellent customer service, preparing food and beverages, and maintaining a clean and welcoming environment.
- Operated cash register to process cash, check and credit transactions.
- Trained new employees on basic customer service techniques and procedures.
- Developed strong customer service skills through daily interactions with customers.
Dispensary supervisor
Silver State Relief
05.2020 - 10.2025
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Recruited, hired, trained, evaluated and managed performance of dispensary personnel.
- Supervised staff of 10+ employees, providing mentoring and guidance as needed.
- Resolved customer complaints in a professional manner, leading to increased customer satisfaction ratings.
- Generated reports on daily sales figures as well as overall store performance metrics.
- Coordinated with vendors on supply needs and negotiated favorable pricing agreements.
- Developed and implemented procedures to ensure compliance with state and local regulations.
- Established policies and procedures to improve operational efficiency in the dispensary environment.
- Monitored security cameras in order to detect any suspicious activity or theft attempts.
- Evaluated staff performance to recommend merit increases, promotions and disciplinary actions.
Quality Control Inspector
Custom ink
06.2018 - 07.2019
- Maintained accurate records of all inspection results and corrective actions taken.
- Maintained inspection records and documentation associated with quality program.
- Performed detailed inspections of products to ensure compliance with company standards and regulations.
- Conducted tests on materials, components and finished goods to verify quality specifications.
- Evaluated product samples against customer specifications and industry standards.
Education
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University of Nevada-Reno
Reno, NV, USSkills
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Cash handling
- Leadership qualities
- New hire training
- Data entry
- Metrc trained
- Biotrac trained
Certification
- Metrc
- OSHA 30 hour
References
Lela Gnuse - Stiiizy
Lela.Gnuse@stiiizy.com
(775) 413-9245
Andrew Bassett - Rove
Andrew@rovebrand.com
1 (916) 337-5592
Samantha Fish - Silver State Relief Manager
Samantha.fish@silverstaterelief.com
1 (775) 391-7412
Timeline
Lead Brand Ambassador
Stiiizy
10.2025 - Current
Associate
Desert Sun Bagel Co.
11.2020 - Current
Dispensary supervisor
Silver State Relief
05.2020 - 10.2025
Quality Control Inspector
Custom ink
06.2018 - 07.2019
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University of Nevada-Reno