Emily Goddard
Collierville ,TN
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company.Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Apprenticeship Pharmacy Technician
Walgreens
02.2024 - 07.2025
- Processed prescription orders with accuracy and attention to detail.
- Assisted customers in locating medications and provided product information.
- Maintained inventory levels by restocking shelves and organizing products.
- Operated pharmacy software to input prescriptions and manage patient records.
- Collaborated with pharmacists to resolve medication-related issues effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Maintained clean and organized work environment, adhering to health and safety standards.
Education
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TNSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Prescription filling
- Insurance verification
- Pharmacy and customer records management
- Medicare and medicaid process
- FDA drug safety guidelines
- Pharmacology
- Resolving customer issues
- Proper labeling
- Proper labeling procedures
- Supporting pharmacy operations
- FDA and HIPAA compliance
- Billing support
- Ordering and stocking medications
- Customer service
- Data entry
- Prescription filling and labeling
- Team coordination
- Patient profile setup
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Apprenticeship Pharmacy Technician
Walgreens
02.2024 - 07.2025
Bachelor of Science - Health Sciences
University of Memphis