Sthefany Bonilla Flamenco
Missouri City,TX
Summary
Dedicated and certified pharmacy technician with over 2 years of experience in retail and pharmacy settings. Demonstrated leadership skills and meticulous attention to detail, ensuring patient safety and supporting smooth pharmacy operations. Proficient in inventory management, prescription processing, and providing exceptional customer service. Currently pursuing a Bachelor\'s in Nursing, combining a passion for healthcare with a commitment to continuous learning. Experienced in medication dispensing, effective patient communication, and efficient inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Possesses extensive knowledge of regulatory compliance and quality assurance, ensuring the delivery of safe and effective pharmacy operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician & Senior Pharmacy Technician
Walgreens Pharmacy
08.2023 - Current
- Lead pharmacy operations by coordinating workflow and assisting in team training
- Trusted by pharmacists to manage high-priority tasks and ensure accuracy in prescription processing
- Perform inventory management, including ordering, unpacking, and storing pharmaceuticals
- Provide exceptional customer service by resolving patient inquiries and managing over-the-counter product needs
- Support clinical services, including sample collection and coordination with healthcare providers
- Maintain compliance with state, federal, and company policies, including Walgreens Good Faith Dispensing practices and Quality Improvement Program
- Completed advanced training on pharmacy operations and leadership
- Promoted to Senior Pharmacy Technician for leadership and reliability
- Trusted by pharmacists for managing complex tasks and ensuring accuracy
- Consistently exceeded customer satisfaction scores and pharmacy performance goals
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Pharmacy Technician Trainee
Walgreens Pharmacy
08.2022 - 08.2023
- Assisted pharmacists in preparing and dispensing medications
- Conducted routine checks on medication stock to ensure accuracy and compliance
- Performed clerical duties, including data entry and managing prescription claims
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
Retail Sales Associate Cashier
Walgreens Pharmacy
05.2022 - 08.2022
- Delivered excellent customer service and ensured accurate transaction processing
- Supported pharmacy staff by maintaining a clean and organized work environment
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted customers by answering questions and fulfilling requests.
Cashier
Lowes Home Improvement
11.2021 - 05.2022
- Handled transactions with efficiency and accuracy in a fast-paced retail environment
- Maintained a strong focus on customer service and resolving inquiries
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Nursing
Houston Community College
Houston, TX12-2024
High School -
Westbury High School
Houston, TX06.2022
Skills
- Medication dispensing and inventory management
- Patient counseling and customer service excellence
- Proficiency in pharmacy systems
- Knowledge of medical terminology and regulatory compliance
- Leadership and team coordination
- Attention to detail and problem-solving
- Problem-solving skills
- Attention to detail
- HIPAA regulations
- Insurance billing
- Team collaboration
Certification
Certified Pharmacy Technician (CPhT), 08/23
Accomplishments
- Promoted to Senior Pharmacy Technician for leadership and reliability.
- Trusted by pharmacists for managing complex tasks and ensuring accuracy.
- Consistently exceeded customer satisfaction scores and pharmacy performance goals.
Professional Development
- Completed advanced PPL training, including Good Faith Dispensing and pharmacy operations.
- Regularly acquire continuing education credits to stay updated on healthcare advancements.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Pharmacy Technician & Senior Pharmacy Technician
Walgreens Pharmacy
08.2023 - Current
Pharmacy Technician Trainee
Walgreens Pharmacy
08.2022 - 08.2023
Retail Sales Associate Cashier
Walgreens Pharmacy
05.2022 - 08.2022
Cashier
Lowes Home Improvement
11.2021 - 05.2022
Certified Pharmacy Technician (CPhT), 08/23
Associate of Applied Science - Nursing
Houston Community College
High School -
Westbury High School
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