Darquita Harbor
Marrero,LA
Summary
Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
Marrero, LA
10.2021 - Current
- Served as an integral team member during accreditation processes, contributing significantly towards successful completion without any citations or recommendations for improvement.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Reviewed and verified customer information and insurance provider information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Leveraged advanced knowledge of pharmaceutical products to assist customers in selecting appropriate over-the-counter medications, vitamins, and supplements.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered patients' questions and troubleshot prescription issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Set up and modified patient profiles to include current medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Collected co-payments or full payments from customers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Certified Pharmacy Technician
University Medical Center Hospital, UMC
New Orleans, LA
10.2020 - 10.2021
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
- Counted, measured and compounded medications following standard procedures.
- Managed the medication storage system, ensuring proper organization and maintenance of medications according to regulatory requirements and best practices.
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
- Managed time efficiently in order to complete all tasks within deadlines.
Certified Pharmacy Technician
CVS Pharmacy
Terrytown
08.2017 - 09.2020
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Education
Bachelor of Science - Criminal Justice
McNeese State University
Lake Charles, LA05.2013
Skills
- Manual and automated medication dispensing
- Receiving incoming supplies
- Cash Register Operations
- Knowledge of brand and generic drugs
- Equipment Cleaning and Maintenance
- Medicare and Medicaid process
- Interpreting and Processing Medication Orders
- Supply Restocking
- Workflow Optimization
- Heartsaver First Aid (First Aid)
- Heartsaver CPR AED (CPR AED)
- Staff Leadership
- Insurance processing
- Insurance Verification
- Drug Inventory Management
- Customer Service
- Pharmacy and customer records management
- Attention to Detail
- Team Collaboration
- Prescription Filling and Labeling
- Payment Processing
- Medication Storage and Labeling
- Inventory Control
- Maintaining records
- Pharmaceutical Calculations
- Problem-solving skills
- Medical Insurance Claims Processing
- Data Entry
- Medication Dispensing
- Immunization Administration
- Dispensing Medications
- Compounding Techniques
- Resolving Complaints
- Certified Pharmacy Technician (CPhT)
- Drug Delivery Mechanisms
Certification
- CPhT - Certified Pharmacy Technician
- Immunizer, Walgreens
- NHA
Timeline
Senior Certified Pharmacy Technician
Walgreens
10.2021 - Current
Certified Pharmacy Technician
University Medical Center Hospital, UMC
10.2020 - 10.2021
Certified Pharmacy Technician
CVS Pharmacy
08.2017 - 09.2020
Bachelor of Science - Criminal Justice
McNeese State University