Emily Gonzalez
Naples
Summary
Experienced professional with a diverse background in healthcare, finance, and customer-facing roles. Demonstrated leadership in managing teams, handling high-stakes responsibilities, and providing compassionate, results-oriented service. Proficient in asset recovery, personal care, staff supervision, and administrative support. Known for adaptability, attention to detail, and effective communication in dynamic work settings.
Overview
13
13
years of professional experience
Work History
Home Care Nurse
Private Client
05.2022 - 05.2025
- Delivered personalized care to elderly and mobility-impaired clients in home settings.
- Administered medications, assisted with hygiene, and supported safe mobility.
- Prepared meals and encouraged physical activity for overall wellness.
- Scheduled and accompanied clients to medical appointments, ensuring continuity of care.
- Communicated with families and coordinated efforts with healthcare professionals.
Funding Specialist
Fuel Capital
08.2020 - 01.2021
- Verified applicant information and reviewed loan applications.
- Assessed creditworthiness through report analysis and data review.
- Advanced qualified applications through the funding pipeline.
Collections Supervisor
Fuel Capital
01.2019 - 08.2020
- Supervised collections team and daily recovery operations.
- Conducted skip tracing and managed asset recovery with internal systems.
- Partnered with developers to design a custom collections platform.
- Created delinquency ledgers and handled insurance claims processing.
- Delegated duties and defined departmental roles for operational clarity.
Repossession / Asset Management Specialist
Chrome Capital
03.2016 - 10.2019
- Contacted customers for payment recovery and asset repossession.
- Utilized TLO, CLEAR, and Accurint for effective skip-tracing.
- Managed records and customer communication using Bedrock platform.
- Oversaw IBEAM portal logistics for repossession coordination.
- Assisted with legal documents and insurance claims processing.
Cashier Supervisor
Sears
04.2012 - 03.2016
- Assisted in interviewing and hiring qualified candidates, contributing to building a reliable and customer-focused front-end team.
- Promoted credit applications and handled transactions efficiently.
- Supervised and supported a team of 12-16 cashiers, ensuring efficient and accurate customer transactions during high-volume periods.
- Trained new hires on POS system operation, customer service standards, and company policies.
- Managed daily cash handling procedures, including till reconciliation.
- Resolved escalated customer issues professionally, improving overall customer satisfaction.
- Monitored cashier performance and provided on-the-spot coaching to improve transaction speed and accuracy.
- Managed cashier schedules and floor coverage to optimize service levels and reduce customer wait times.
- Assisted with opening and closing procedures, ensuring compliance with loss prevention policies.
Education
Bachelor of Science - Nursing
West Coast University
Miami, FL01.2021
Associate of Arts (A.A.) - undefined
Florida SouthWestern State College
Fort Myers, FL01.2016
High School Diploma - undefined
Golden Gate High School
Naples, FL01.2013
Skills
- Client Care & Customer Service
- Team Leadership & Staff Supervision
- Collections & Skip-Tracing (TLO, CLEAR, Accurint)
- Healthcare Support & Personal Assistance
- Loan Processing & Employment Verification
- Documentation & Administrative Support
- Financial Accuracy & Cash Handling
- Bilingual in English & Spanish
- Home safety evaluation
Timeline
Home Care Nurse
Private Client
05.2022 - 05.2025
Funding Specialist
Fuel Capital
08.2020 - 01.2021
Collections Supervisor
Fuel Capital
01.2019 - 08.2020
Repossession / Asset Management Specialist
Chrome Capital
03.2016 - 10.2019
Cashier Supervisor
Sears
04.2012 - 03.2016
Associate of Arts (A.A.) - undefined
Florida SouthWestern State College
High School Diploma - undefined
Golden Gate High School
Bachelor of Science - Nursing
West Coast University
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