Summary
Work History
Education
Skills
Languages
Certification
References
References
RegisteredNurse
Emily Gonzalez-Mourin

Emily Gonzalez-Mourin

MIAMI,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Service Associate

Walgreen's Pharmacy
MIAMI, FL
06.2022 - Current
  • Greeted customers and identified their needs.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Explained benefits, features and recommendations to maximize client retention.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Kept work area neat, clean, and well-stocked at all times.

Student Phlebotomist

Jackson Memorial Hospital
Miami, FL
07.2023 - 08.2023
  • Adhered strictly to HIPAA regulations while handling confidential patient information.
  • Prepared specimens for shipment to reference laboratories as needed.
  • Ensured adherence to quality assurance standards when performing tests or procedures.
  • Reviewed test orders for accuracy prior to specimen collection.
  • Assessed patient needs prior to specimen collection and provided comfort measures during the process.

Internship Student

Florida Academic Dermatology Centers
Miami, FL
01.2021 - 05.2022
  • Shadowed staff and learned advanced work.
  • Learned tenets of professional office behavior and thoughtful collaboration.
  • Helped staff members re-stock supplies and perform other administrative duties.
  • Conducted market research surveys and analyzed results.

Education

Bachelor of Arts - Biology,Natural and Applied Sciences, Pre-PA Track

Florida International University
Miami, FL

Vocational - Phlebotomy

Miami Dade College
Miami, FL
08-2023

Associate of Science - Biology

University of South Florida
Tampa, FL

High School Diploma -

Miami Palmetto Senior High School
Miami, FL
05-2022

Skills

  • MS Office Proficiency
  • Problem Resolution
  • Customer Support
  • Retail Marketing
  • Patient Support
  • HIPAA
  • Patient Care

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • NHA Phlebotomist
  • Basic Life Support

References

References available upon request.

References

References available upon request.

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Emily Gonzalez-Mourin