Emily Gonzalez Vega
Richmond,VA
Summary
Proven track record in enhancing office operations and customer experiences at Premier Documents LLC, demonstrating exceptional organizational skills and a commitment to confidentiality. Adept in data entry and fostering positive client interactions, significantly contributing to increased efficiency and satisfaction. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills.
Overview
3
3
years of professional experience
Work History
Office Assistant
Premier Documents LLC
2020.11 - 2022.04
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
Catering Server
Sandra Cordon
2019.01 - 2020.09
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced guest experience by providing exceptional service during catered events.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
GED -
Carver College And Career Academy
Chester, VA06.2019
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Dedicated Team Player
- Administrative Support
- Verbal Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant
Premier Documents LLC
2020.11 - 2022.04
Catering Server
Sandra Cordon
2019.01 - 2020.09
GED -
Carver College And Career Academy
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