Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Good

Murrells Inlet,SC

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Team Leader

Chick-fil-A
01.2024 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Team Member

Chick-fil-A
10.2021 - 12.2023
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Grocery Bagger

Publix
05.2021 - 09.2021
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.

Grocery Bagger

Publix
08.2020 - 05.2021
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Prepared orders for customers without delay to deliver excellent service.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Operated cash register to accurately process and record customer payments.
  • Placed items into bags, boxes or other containers.
  • Cleaned and maintained production area and equipment.

Education

Associate of Arts - Digital Arts

Horry-Georgetown Technical College
Conway, SC
05.2024

High School Diploma -

HomeLife Academy
Murrells Inlet, SC
01.2022

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • People Management
  • Staff Training
  • Overseeing Daily Activities
  • Safety
  • Cash Handling
  • Flexible Schedule
  • Issue Resolution
  • Shift Scheduling

Timeline

Team Leader

Chick-fil-A
01.2024 - Current

Team Member

Chick-fil-A
10.2021 - 12.2023

Grocery Bagger

Publix
05.2021 - 09.2021

Grocery Bagger

Publix
08.2020 - 05.2021

Associate of Arts - Digital Arts

Horry-Georgetown Technical College

High School Diploma -

HomeLife Academy
Emily Good