Emily Goodman
Lebanon,OR
Summary
Customer service professional with a strong work ethic and a positive mindset. Seeking a full-time career to further enhance my skills and provide exceptional service. Dedicated and reliable employee committed to delivering excellent results.
Overview
7
7
years of professional experience
Work History
Esthetician
European Wax Center
Salem, OR
07.2022 - Current
- At European Wax Center, I used my 'speed' waxing skills and training to provide my clients with a clean, time-efficient service. Even though clients were paying for a wax, the most important part of this job was my one-on-one customer service skills. To be successful in this industry, I had to connect with my clients on a personal, but also professional level. This was the favorite part of my job, getting to listen to my clients' life stories, exciting events, and building that personal connection.
Service Experience Lead
Nordstrom Rack
Tigard, OR
10.2020 - 06.2022
- At Nordstrom Rack, I helped manage the team that ran the cash registers and return hub. I made sure that my team was providing a pleasant and efficient experience for all customers. A big part of this role was conflict resolution, when dealing with unhappy customers. I took pride in turning an upset customer into a happy customer. Customer service was vital to this job when dealing with hundreds of people each day, and staying positive and personable in each conversation.
Delivery Driver
Pizza Hut
Sherwood, OR
04.2019 - 09.2020
- At Pizza Hut, I was in charge of ensuring timely delivery of products to customers while maintaining food and beverage quality. I also performed multiple tasks when there were no deliveries, such as answering phones, assisting with food preparation, and washing dishes. During my shifts, I maintained a high level of customer satisfaction through efficient deliveries and flexible support in any other needed areas.
Customer Service Representative
Sunsup Tanning Centers
Vancouver, WA
08.2017 - 12.2018
- At Sunsup Tanning Centers, my job was to provide exceptional customer service to guests, so I could meet my sales quota by offering them memberships and products. I had to stay current on products and what ingredients were in them to help guests find the perfect match for their skin. When a guest was done with a service or tanning bed, I had to make sure I sanitized it up to standard.
Education
Canby High School
Canby, ORClark College
Vancouver, WAAveda Institute
Portland, ORSkills
- Customer consulting
- Retail Marketing
- Paperwork Processing
- Proofreading
- Client Relations
- Multi-Task Management
- Appointment Scheduling
- Account updating
- Inbound and Outbound Calling
- Product Knowledge
- Time Management
- Retail sales customer service
- Microsoft Excel
Timeline
Esthetician
European Wax Center
07.2022 - Current
Service Experience Lead
Nordstrom Rack
10.2020 - 06.2022
Delivery Driver
Pizza Hut
04.2019 - 09.2020
Customer Service Representative
Sunsup Tanning Centers
08.2017 - 12.2018
Canby High School
Clark College
Aveda Institute
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