Emily Govea
Raleigh,NC
Summary
Dynamic Chiropractic Assistant with a proven track record at Vardy HPC, excelling in patient relations and appointment management. Skilled in medical terminology and effective communication, I fostered trust with patients, leading to increased referrals. My detail-oriented approach and adaptability ensure efficient patient flow and exceptional care delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Vardy HPC
Wendell, NC
11.2024 - Current
- Handled phone calls to address customer questions and arrange appointments.
- Established long-term relationships by fostering trust and satisfaction with patients.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Conducted patient intake processes efficiently.
- Conducted combo/ultrasound following doctor's guidelines.
- Conducted low-level laser therapy sessions for patients.
- Assessed range of motion to determine pain severity and mobility constraints.
- Conducted DOT exams, including urine analysis, vision assessment, hearing evaluation, and vital signs measurement.
- Administered heat, STIM, and traction therapies to patients.
- Documented medical information during patient examinations.
- Recorded patient information in charts.
- Performed X-ray measurements and logged information into the database.
- Ensured proper setup of acupuncture space to facilitate efficient procedures.
- Led patients to treatment rooms and noted their chief complaints.
Nail Salon
Flowers Nails
Clayton, NC
03.2023 - 08.2024
- Demonstrated self-motivation and accountability in achieving goals.
- Worked effectively in fast-paced environments.
- Excelled in both independent and team settings.
- Showcased ability to quickly grasp new concepts and thrive in unfamiliar settings.
- Demonstrated exceptional verbal and written communication abilities.
- Collaborated effectively in team environments, offering support and guidance.
- Displayed adaptability and commitment to assisting in diverse tasks.
- Handled incoming calls and provided information to customers about services.
- Handled payment procedures accurately.
Electrician Top Helper
Cooper Electrical Construction
Raleigh, NC
02.2022 - 08.2024
- Maintained secure workplace standards.
- Handled pipe bending and termination duties.
- Facilitated efficient interaction amongst staff.
- Determined material quantities required based on blueprint analysis.
- Verified and documented equipment adherence to safety regulations.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Maintained a hazard-free environment to support team efficiency.
- Ensured compliance with safety guidelines, reducing injury risks for team members.
- Supported translation needs for a group of over 20 team members in various meetings.
Petsmart Pet Hotel
Petsmart
11.2019 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored bathroom habits for all assigned dogs.
- Monitor body language to detect discomfort or pain in both cats and dogs.
- Received training in dog behavior department.
- Provided assistance during pet admission and discharge.
- Guided clients to discover desired products.
- Prevented accidents and injuries by addressing identified hazards.
- Ensured a clean and safe environment for pets through routine cleaning.
- Delivered outstanding pet care, boosting customer satisfaction.
Education
Millbrook High School
Raleigh, NCSkills
- Certified chiropractic assistant
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Patient flow management
- Patient relations
- Professionalism and ethics
- Detail-oriented approach
- Effective written and verbal communication
- Conflict resolution strategies
- Phone etiquette maintenance
- Organizational skills development
- Medical terminology proficiency
- Critical thinking
- Relationship building
- Flexibility and adaptability
- Clear communication
- Patient support
- Payment processing
- Treatment room preparation
- Vital signs documentation
Certification
Chiropractic Clinical Assistant
Timeline
Chiropractic Assistant
Vardy HPC
11.2024 - Current
Nail Salon
Flowers Nails
03.2023 - 08.2024
Electrician Top Helper
Cooper Electrical Construction
02.2022 - 08.2024
Petsmart Pet Hotel
Petsmart
11.2019 - 01.2020
Millbrook High School