Emily Green
Otto,NC
Summary
Dedicated team member with strong customer service skills, ensuring guest satisfaction and loyalty. Proven ability to resolve issues effectively while maintaining a positive attitude.
Overview
5
5
years of professional experience
Work History
Core Team Member
Spinx Gas Station
Highlands, North Carolina
09.2022 - Current
- Delivered exceptional customer service to drive guest loyalty and satisfaction.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Identified and pursued opportunities to exceed job expectations, enhancing overall customer service. to go above and beyond job requirements.
- Trained new team members on operational procedures and customer interactions to enhance team performance.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Collaborated with team members to streamline operations, improving workflow and service delivery.
- Operated cash register, managing transactions efficiently during peak hours.
- Maintained store cleanliness and organization to ensure safety compliance.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Stocked shelves and implemented effective inventory management practices.
- Stocked shelves with products and ensured proper inventory management practices.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Learned tasks quickly to enhance efficiency. to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Ensured compliance with company policies and procedures related to customer service.
Animal Shelter Volunteer
Paws for life
Clayton, Georgia
06.2021 - 09.2021
- Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
- Assisted with daily animal care and feeding routines.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Helped maintain cleanliness in animal housing areas.
- Maintained clean and sanitized animal living spaces daily.
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Supported staff in veterinary care during medical treatments.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Provided socialization and exercise for shelter animals.
- Walked shelter animals daily to provide exercise and mental stimulation. in assigned area to complete daily enrichment.
- Provided exercise and playtime for animals to promote health and well-being.
Education
GED -
Highlands School
Highlands, NC03-2015
Skills
- Customer service
- Cash handling
- Inventory management
- Staff training
- Operational compliance
- Workflow optimization
- Safety management
- Problem resolution
- Team collaboration
- Detail orientation
- Communication skills
- Positive demeanor
Timeline
Core Team Member
Spinx Gas Station
09.2022 - Current
Animal Shelter Volunteer
Paws for life
06.2021 - 09.2021
GED -
Highlands School