Emily Gutierrez
Yorba Linda,CA
Summary
Future college graduate with unwavering dedication and excellent multi-tasking abilities, ready to begin my professional career and gain valuable work experience.
Overview
2
2
years of professional experience
Work History
Order Fulfillment Associate
Vons
Yorba Linda, CA
11.2022 - Current
- Processed incoming orders in a timely and accurate manner.
- Fulfilled orders with top quality products and packaged them according to temperature/specification.
- Communicated with customers regarding substitutions, custom orders, product availability, order status, refunds, and technical errors.
- Gracefully mediated varying complaints to ensure customer satisfaction and retention.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Followed company policies related to food safety, sanitation, security, and loss prevention.
Merchandise Associate
HomeGoods
Yorba Linda, CA
08.2021 - 10.2022
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Constructed aisle displays and arranged end caps to promote specific products.
- Provided training and guidance for new employees in merchandising practices.
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA05-2024
Skills
- Written and Verbal Communication
- Customer Service
- Cash Handling
- Attention to Detail
- Teamwork and Collaboration
- Task Prioritization
- Receptive to Feedback
- Conflict Resolution
Timeline
Order Fulfillment Associate
Vons
11.2022 - Current
Merchandise Associate
HomeGoods
08.2021 - 10.2022
Bachelor of Arts - Business Administration
California State University - Fullerton
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